What should I do if the pilot won't stay lit or the burners have delayed ignition?

If you experience these issues, it could be due to low gas pressure. Contact your local natural gas supplier for assistance.

What should I do if my heater is not producing the specified heat?

The issue could be caused by low gas pressure or bad gas quality. Contact your local natural gas supplier for assistance.

Where can I find original replacement parts for my Desa Electric Heater?

For original replacement parts to maintain warranty coverage, contact authorized dealers of this product or DESA International's Technical Service Department at 1-800-DESA-LOG.

Specifications, Technical Service, Service Hints

CGS2718N, CGS3124N, CLD3018N,

CLD3924NT, and CCL3930NT(A)

UNVENTED NATURAL GAS LOG HEATER

SPECIFICATIONS

	18" Model	18" Model	24" Model	24" Model	30" Model
	(CGS2718N)	(CLD3018N)	(CGS3124N)	(CLD3924NT)	(CCL3930NT(A))
Btu (Variable)	16,000/27,000	16,000/30,000	16,000/31,500	20,000/39,000	20,000/39,000
Type Gas	Natural Gas Only	Natural Gas Only	Natural Gas Only	Natural Gas Only	Natural Gas Only
Ignition	Piezo	Piezo	Piezo	Piezo	Piezo
Manifold Pressure	3.5" W.C.	3.5" W.C.	3.5" W.C.	3.5" W.C.	3.5" W.C.
Inlet Gas Pressure
(in. of water)
Maximum	10.5"	10.5"	10.5"	10.5"	10.5"
Minimum*	5"	5"	5"	5"	5"
Shipping Weight	27 lbs.	27 lbs.	29 lbs.	29lbs	70 lbs

* For the purpose of input adjustment

TECHNICAL

SERVICE

You may have further questions about in- stallation, operation, or troubleshooting. If so, contact DESA International’s Technical Service Department at 1-800-DESA LOG (1-800-337-2564).

You can also visit DESA International’s Technical Service web site at www.desatech.com.

SERVICE HINTS

When Gas Pressure Is Too Low

•pilot will not stay lit

•burners will have delayed ignition

•heater will not produce specified heat

When Gas Quality Is Bad

•pilot will not stay lit

•burners will produce flames and soot

•heater will backfire when lit

You may feel your gas pressure is too low or gas quality is bad. If so, contact your local natural gas supplier.

REPLACEMENT PARTS

Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.

PARTS UNDER WARRANTY

Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA International’s Techni- cal Service Department at 1-800-DESA- LOG (1-800-337-2564).

When calling DESA International, have ready

•your name

•your address

•model and serial numbers of your heater

•how heater was malfunctioning

•type of gas used (propane/LP or natural gas)

•purchase date

Usually, we will ask you to return the defec-

tive part to the factory.

PARTS NOT UNDER

WARRANTY

Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA International’s Parts Department at 1-800-972-7879 for referral information.

When calling DESA International, have ready

•model number of your heater

•the replacement part number

104385

Desa CLD3018N, CLD3924NT Specifications, Technical Service, Service Hints, Replacement Parts

Models: CCL3930NT(A) CLD3924NT CLD3018N