Troubleshooting
WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.
CAUTION: Never use a wire, needle or similar object to clean ODS/pilot. This can damage ODS/pilot unit.
Note: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | |||||
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When ignitor button is pressed, | 1. Ignitor electrode not con- | 1. | Reconnect ignitor cable | ||||
there is no spark at ODS/pilot | 2. | nected to ignitor cable | 2. | Free ignitor cable if pinched | |||
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| Ignitor cable pinched or wet | |||||
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| by any metal or tubing. Keep | ||
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| 3. | Piezo ignitor nut is loose | 3. | ignitor cable dry | ||
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| Tighten nut holding piezo ignitor | |||||
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| to base panel of log set. Nut is | ||
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| 4. | Broken ignitor cable | 4. | located behind base panel | ||
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| Replace ignitor cable | |||||
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| 5. | Bad piezo ignitor | 5. | Replace piezo ignitor | ||
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| 6. | Ignitor electrode broken | 6. | Replace pilot assembly | ||
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| 7. Ignitor electrode positioned wrong | 7. | Replace pilot assembly | |||
| When ignitor button is pressed, | 1. Gas supply turned off or equip- | 1. | Turn on gas supply or open |
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there is spark at ODS/pilot but |
| ment shutoff valve closed | 2. | equipment shutoff valve | |||
no ignition | 2. Control knob not in PILOT | Turn control knob to PILOT | |||||
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| 3. | position | 3. | position | ||
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| Control knob not pressed in | Press in control knob while in | ||||
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| 4. | while in PILOT position | 4. | PILOT position | ||
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| Air in gas lines when in- | Continue holding down con- | ||||
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| stalled |
| trol knob. Repeat igniting op- | ||
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| 5. | Depleted gas supply (propane/ | 5. | eration until air is removed | ||
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| Contact local propane/LP gas | |||||
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| 6. | LP only) | 6. | company | ||
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| ODS/pilot is clogged | Clean ODS/pilot (see Cleaning | ||||
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| and Maintenance, page 19) or | ||
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| 7. Gas regulator setting is not | 7. | replace ODS/pilot assembly | |||
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| Replace gas regulator | |||||
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| correct |
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ODS/pilot lights but flame | 1. Control knob not fully pressed in | 1. | Press in control knob fully |
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goes out when control knob is | 2. Control knob not pressed in | 2. | After ODS/pilot lights, keep con- | ||||
released | 3. | long enough | 3. | trol knob pressed in 30 seconds | |||
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| Equipment shutoff valve not | Fully open equipment shutoff | ||||
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| 4. | fully open | 4. | valve | ||
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| Pilot flame not touching ther- | A) Contact local propane/LP | ||||
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| mocouple, which allows ther- |
| or natural gas company | ||
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| mocouple to cool, causing |
| B) Clean ODS/pilot (see | ||
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| pilot flame to go out. This |
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| problem could be caused by |
| Cleaning and Maintenance, | ||
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| one or both of the following: |
| page 19) or replace ODS/pilot | ||
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| A) Low gas pressure |
| assembly | ||
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| B) Dirty or partially clogged |
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| 5. | ODS/pilot | 5. | Hand tighten until snug, then | ||
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| Thermocouple connection | |||||
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| 6. | loose at control valve | 6. | tighten 1/4 turn more | ||
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| Thermocouple damaged | Replace pilot assembly | ||||
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| 7. | Control valve damaged | 7. | Replace control valve | ||
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