Troubleshooting | Genicom 3600 instruction

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Troubleshooting

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Genicom 3600 manual Troubleshooting

Contents

Bar Code Label Printer Page Iii ContributorsPage Contents Testing the Printer Inspecting the Printer Cleaning the Printer Miscellaneous Problems Vii Contents Adjusting the PrinterAbout Troubleshooting and Repair Error Handling Viii Printer Maintenance ManualReplacing the Lithium Battery Replacing Printer Components Functional Description of the 3600 Software A-14 AppendixPage Before You Begin Safety Summary Xii Purpose of This ManualWho Should Read This Manual? Xiii How This Manual Is OrganizedFor information about Refer to Convention Description Terms and ConventionsTerms Conventions Additional Information Page General Information Page Overview of the 3600 Printer Electrical Requirements FeaturesPrinter Specifications Dimensions no options installed Self-Strip Specifications Printhead SpecificationsMedia Specifications Ribbon Specifications Memory CommunicationsFonts and Graphics Character Sets Memory Expansion Factory Default SettingsConfiguration Printer Options Kanji/Katakana Character Support Coax InterfaceParallel Interface Network Connectivity Principal Functional Parts Media post TTR supply hub TTR takeup hub Front Panel Operation Basic Printer Setup and OperationOver-Temperature Printer Condition Checking the Printer ConfigurationMedia or System Faults Feed/Pause Pushbutton DIP Switch Settings Connecting the Printer to a Computer Parameter Settings Description Using Label DebutUsing Third-Party Software Printer Maintenance Manual Serial Port Settings Using the Printer Command Set Page Preventive Maintenance Page Printer Component Maintenance Action and Interval Preventive Maintenance Actions and Intervals Inspecting the Printer Cleaning the Printer To remove the media cover Removing the Media Cover To clean the printhead Cleaning the Printhead Thermal Printhead To clean the rollers and tear bar Cleaning the Rollers and Tear Bar To clean the media guides and media path Cleaning the Media Guides and Media Path To clean the pinch rollers To clean the sensors Cleaning the Label and Ribbon Sensors Cleaning the Printer Covers Testing and Adjusting Page Testing the Printer To exit Test and Service mode Running Test and Service Mode at the PrinterSetting DIP Switches Tests Test and Service Switch Settings = OFF Dot Increment Switch Settings Printing Test Labels Hardware Configuration Print Quality Printer Maintenance Manual Software Configuration Pitch Format 201 Printer Maintenance Manual Font Command Code Test Description Running Test and Service Mode From a Host Computer To test host-to-printer communications Testing Printer and Host Communications Adjusting the Printer To adjust the bias adjust screw Adjusting the Print Bias for Print Quality To adjust the print darkness control Adjusting the Print Intensity Adjusting the Printhead Adjustment Lever for Print Quality To position the label mark sensor Adjusting the Label Mark Sensor To adjust the label mark sensor potentiometer sensitivity To adjust the label gap sensor potentiometer Adjusting the Label Gap Sensor To adjust the label taken sensor Adjusting the Label Taken Sensor Aligning the Printer To align the rollers Aligning the Rollers To align the printhead Aligning the Printhead Printhead alignment To align the TTR supply hub Aligning the TTR Supply Hub Printer Maintenance Manual Troubleshooting Page Repair About Troubleshooting and RepairTroubleshooting Tips Where to Start Troubleshooting Checklist Image Overrun Errors Error HandlingSyntax Errors Parameter Errors Error Codes Invalid Numeric Character ErrorsInsufficient Storage RAM Errors Error Code Problem Solution Troubleshooting Printer Errors Printer Maintenance Manual Printer Errors Symptom Possible Causes Printer Operation Problems Symptom Possible Causes Solution Print Quality Problems Troubleshooting Communications Problems Electrostatic Discharge ESD Environmental ProblemsTo check for communications problems Inadequate Earth Ground Electromagnetic and Radio Frequency InterferenceGround Loops Between Equipment To troubleshoot environmental problems AC Power Problems Surges, Sags, Spikes, Noise, and Outages Miscellaneous Problems Remove and Replace Procedures Page Replacing Printer Components To replace the lithium battery Replacing the Lithium Battery To replace the printhead Remove and Replace ProceduresReplacing the Printhead Replacing the Bezel PCB To replace the bezel PCB assembly Bezel PCB assembly Yellow button cap Replacing the Main PCB To replace the main PCB assembly To replace the Kanji/Katakana PCB Replacing the Kanji/Katakana Option PCB To replace the label mark sensor Replacing the Label Mark Sensor 3600M.049 To replace the label taken sensor Replacing the Label Taken Sensor To replace the label gap sensor Replacing the Label Gap Sensor Upper media guide Label gap sensor To remove the TTR drive roller and TTR drive gear/pulley Replacing the TTR Drive Roller and Gear/Pulley Washer Ring To replace the TTR drive roller and TTR drive gear/pulley Replacing the TTR Takeup Hub, Clutch/Pulley, and Belt Remove and Replace Procedures Replacing the TTR Supply Hub and Adjusting Plate TTR To remove the platen roller and platen roller gear Replacing the Platen Roller and Gear To replace the platen roller and platen roller gear To replace the liner takeup hub and liner reverse gear Replacing the Liner Drive and Takeup Components Liner reverse gear Thin washer Snap ring To replace the liner drive roller Remove and Replace Procedures Liner drive gear/pulley To reassemble the liner drive and takeup components To replace the stepper motor Replacing the Stepper Motor To replace the AC plug and input filter Replacing the AC Plug/Input Filter To replace the power switch/circuit breaker Replacing the Power Switch/Circuit Breaker To replace the transformer Replacing the Transformer Printer Maintenance Manual PCB Drawings and Schematics Page PCB Drawings and Schematics 2/10 3/10 4/10 CAP,ALUM,RDL LEAD,50VMIN,100UF CAP,AL,ELCTLT,R/L,63V,12000UF CAP,S/M,CER,50WVDC,5%,10 PF DIODE,S/M,TYPE BAS16 DIODE,S/M,TYPE MMBD301 IC,S/M,TYPE MC68332,MICPRCS 3600M.072 3600M.073 3600M.074 3600M.075 3600M.076 Page Page Replacement Parts Page Part Number Replacement PartsPrinter Spare Parts List ID No PLATE, Front Cover BATTERY, Lithium 3.6V, 1.75AH SCREW, THD Roll W/CONE WASHER, Flat SST .327 X .50 X Manuals Page 3600M.091 3600M.092 3600M.093 3600M.094 3600M.095 114 127 125 128 129 130 131 132 133 134 Appendix Page Functional Description of the 3600 Mechanics +40V Power SupplyFunctional Description of the 3600 Electronics +5V Reset Power Fail DetectionBattery Battery Life Calculations Motor Driver Chip Selects Processor Crystal Interrupt Priority Levels Static RAM RAM Access TimeEprom Access Time Memory Asic and I/O Option Interface DIP SwitchesCommunications Interface Converter Chip Select Generation Option ConnectorFront Panel Interface Debug Interface Row Name Formula Min Max Margin Comment Printer Maintenance Manual Timing Timing Diagram Image Band Buffering Functional Description of the 3600 SoftwareBand Buffering and Font Caching Image Band Example Printer Maintenance Manual Appendix a Global Compensation Font CachingDigital Thermal Compensation Appendix a Font Caching Flow Chart