Genicom 3600 manual Printer Operation Problems, Symptom Possible Causes

Troubleshooting 4

Printer Operation Problems

If a printer is not operating correctly, try locating the problem and implementing the solution from the following table:

Symptom Possible Causes Solution

No power or loss of power.

AC power cable is damaged or disconnected.

Make sure the power cable is plugged into both the printer and an outlet or power strip. Replace the cable if it is damaged.

Printer circuit breaker tripped.	Turn the printer off and then back on again
	(determine why it tripped). Replace circuit
	breaker if defective.
Power supply function is failing.	Check the transformer and the main PCB.
	Replace whichever is defective.

Labels stop feeding	Printer is out of media.
through the printer.
	Label stock is loaded incorrectly.
	Media is sticking to the paper
	path.
	Printer is set for continuous label
	stock.

Load new media.

Check the media path.

Clean any extraneous material from the paper path and clean it thoroughly.

Use the Transmit Configuration Parameters <ESC>p command to check the configuration setting. Select the correct setting with the Select Label Stock Type command (<SI>T).

	Label sensor(s) dirty, out of
	adjustment, or failing.
Printer slows down.	Image bands or print speed are
	incorrectly set.

Clean and adjust, or replace the sensor(s) as required.

Change the image bands or print speed settings.

Labels stick to door or fail to strip.

The stepper motor stalls while printing media that is less than 6.6 inches wide.

Configuration label does not print.

Printer has aborted and print speed and image bands were reset.

The self-strip roller is dirty or the pinch roller is not contacting the strip roller.

The bias is not adjusted properly.

The media is loaded incorrectly.

Change the image bands or print speed settings.

Clean the self-strip roller.

Adjust the bias adjust screw to the optimum printing position.

Try reloading the media.

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