Genicom 3600 manual Troubleshooting

Symptom	Possible Causes
Print quality is poor.	Incorrect media sensitivity.

The darkness of label print is too light or too dark.

Printhead, platen roller, or label path are dirty.

Uneven print contrast (density).

Incorrect label or ribbon stock is used to print labels.

Ribbon wrinkling.

Ribbon installed upside down.

Direct thermal/thermal transfer switch set in the wrong position.

Printhead or platen roller is severely worn.

Media may be slipping against the platen roller causing the printing to compress.

Troubleshooting 4

Solution

Change sensitivity setting to match the type of media you are using. If sensitivity is set correctly, try changing the dark adjust.

Properly set the darkness adjust control.

Clean printhead, platen roller, and label path.

Adjust the bias adjust screw.

Use only Intermec label and ribbon stock to ensure superior print quality and product performance.

Check to make sure that the ribbon is installed correctly.

Check the following alignments in the sequence given, testing for elimination of the problem before performing the next alignment.

Note: Making these adjustments out of order can introduce and not solve printing problems.

1)Roller alignment

2)Printhead alignment

3)Ribbon supply hub alignment

Install ribbon with shiny side facing the printhead.

Set the switch for the type of media being used.

Replace the platen roller or printhead.

Switch to approved media or clean the printhead and platen.

4-11