Purpose of This Manual, Who Should Read This Manual? | Genicom 3600

3600 Printer Maintenance Manual

WARNING

CAUTION

Warnings and Cautions

The warnings and cautions in this manual use the following format and address the issues described:

Warning

A warning alerts you of an operating procedure, practice, condition, or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment.

Caution

A caution alerts you to an operating procedure, practice, condition, or statement that must be strictly observed to prevent equipment damage or destruction, or corruption or loss of data.

Purpose of This Manual

The purpose of this maintenance manual is to provide the information you need to clean, adjust, and repair the Intermec 3600 Bar Code Label Printer.

Who Should Read This Manual?

This manual is written for experienced electronic technicians trained by Intermec, who will service and, if necessary, repair the 3600 printer. Detailed operating instructions and specific related information is provided in the 3600 Bar Code Label Printer User’s Manual.

This document is not intended to support user operations or persons untrained in troubleshooting and repair. You should have a working knowledge of electronics with an advanced understanding of PCs, DOS, data communications, and bar code applications. It is assumed that you are familiar with the installation, programming, and operation of the Intermec 3600 Bar Code Label Printer and all of its options, including a working knowledge of the Label Debut (or Label) software tool.

xii

Image 12

Genicom 3600 manual Purpose of This Manual, Who Should Read This Manual?, Xii

Contents

Bar Code Label Printer Page Contributors IiiPage Contents Inspecting the Printer Cleaning the Printer Testing the Printer Contents Adjusting the Printer About Troubleshooting and RepairError Handling Miscellaneous Problems Vii Printer Maintenance Manual Replacing the Lithium BatteryReplacing Printer Components Viii Appendix Functional Description of the 3600 Software A-14Page Safety Summary Before You Begin Purpose of This Manual Who Should Read This Manual?Xii How This Manual Is Organized For information aboutRefer to Xiii Terms and Conventions TermsConventions Convention Description Additional Information Page General Information Page Overview of the 3600 Printer Features Printer SpecificationsDimensions no options installed Electrical Requirements Printhead Specifications Media SpecificationsRibbon Specifications Self-Strip Specifications Communications Fonts and GraphicsCharacter Sets Memory Factory Default Settings ConfigurationPrinter Options Memory Expansion Coax Interface Parallel InterfaceNetwork Connectivity Kanji/Katakana Character Support Principal Functional Parts Media post TTR supply hub TTR takeup hub Basic Printer Setup and Operation Over-TemperatureFront Panel Operation Checking the Printer Configuration Media or System FaultsFeed/Pause Pushbutton Printer Condition Connecting the Printer to a Computer DIP Switch Settings Using Label Debut Using Third-Party SoftwarePrinter Maintenance Manual Serial Port Settings Parameter Settings Description Using the Printer Command Set Page Preventive Maintenance Page Preventive Maintenance Actions and Intervals Printer Component Maintenance Action and Interval Cleaning the Printer Inspecting the Printer Removing the Media Cover To remove the media cover Cleaning the Printhead To clean the printhead Thermal Printhead Cleaning the Rollers and Tear Bar To clean the rollers and tear bar Cleaning the Media Guides and Media Path To clean the media guides and media path To clean the pinch rollers Cleaning the Label and Ribbon Sensors To clean the sensors Cleaning the Printer Covers Testing and Adjusting Page Testing the Printer Running Test and Service Mode at the Printer Setting DIP SwitchesTo exit Test and Service mode Test and Service Switch Settings Tests Dot Increment Switch Settings = OFF Hardware Configuration Printing Test Labels Printer Maintenance Manual Software Configuration Print Quality Format Pitch Printer Maintenance Manual Font 201 Running Test and Service Mode From a Host Computer Command Code Test Description Testing Printer and Host Communications To test host-to-printer communications Adjusting the Printer Adjusting the Print Bias for Print Quality To adjust the bias adjust screw Adjusting the Print Intensity To adjust the print darkness control Adjusting the Printhead Adjustment Lever for Print Quality Adjusting the Label Mark Sensor To position the label mark sensor To adjust the label mark sensor potentiometer sensitivity Adjusting the Label Gap Sensor To adjust the label gap sensor potentiometer Adjusting the Label Taken Sensor To adjust the label taken sensor Aligning the Printer Aligning the Rollers To align the rollers Aligning the Printhead To align the printhead Printhead alignment Aligning the TTR Supply Hub To align the TTR supply hub Printer Maintenance Manual Troubleshooting Page About Troubleshooting and Repair Troubleshooting TipsWhere to Start Repair Troubleshooting Checklist Error Handling Syntax ErrorsParameter Errors Image Overrun Errors Invalid Numeric Character Errors Insufficient Storage RAM ErrorsError Codes Troubleshooting Printer Errors Error Code Problem Solution Printer Maintenance Manual Printer Errors Printer Operation Problems Symptom Possible Causes Print Quality Problems Symptom Possible Causes Solution Troubleshooting Communications Problems Environmental Problems To check for communications problemsElectrostatic Discharge ESD Electromagnetic and Radio Frequency Interference Ground Loops Between EquipmentInadequate Earth Ground AC Power Problems Surges, Sags, Spikes, Noise, and Outages To troubleshoot environmental problems Miscellaneous Problems Remove and Replace Procedures Page Replacing Printer Components Replacing the Lithium Battery To replace the lithium battery Remove and Replace Procedures Replacing the PrintheadTo replace the printhead To replace the bezel PCB assembly Replacing the Bezel PCB Bezel PCB assembly Yellow button cap To replace the main PCB assembly Replacing the Main PCB Replacing the Kanji/Katakana Option PCB To replace the Kanji/Katakana PCB Replacing the Label Mark Sensor To replace the label mark sensor 3600M.049 Replacing the Label Taken Sensor To replace the label taken sensor Replacing the Label Gap Sensor To replace the label gap sensor Upper media guide Label gap sensor Replacing the TTR Drive Roller and Gear/Pulley To remove the TTR drive roller and TTR drive gear/pulley Washer Ring To replace the TTR drive roller and TTR drive gear/pulley Replacing the TTR Takeup Hub, Clutch/Pulley, and Belt Remove and Replace Procedures Replacing the TTR Supply Hub and Adjusting Plate TTR Replacing the Platen Roller and Gear To remove the platen roller and platen roller gear To replace the platen roller and platen roller gear Replacing the Liner Drive and Takeup Components To replace the liner takeup hub and liner reverse gear Liner reverse gear Thin washer Snap ring To replace the liner drive roller Remove and Replace Procedures Liner drive gear/pulley To reassemble the liner drive and takeup components Replacing the Stepper Motor To replace the stepper motor Replacing the AC Plug/Input Filter To replace the AC plug and input filter Replacing the Power Switch/Circuit Breaker To replace the power switch/circuit breaker Replacing the Transformer To replace the transformer Printer Maintenance Manual PCB Drawings and Schematics Page PCB Drawings and Schematics 2/10 3/10 4/10 CAP,ALUM,RDL LEAD,50VMIN,100UF CAP,AL,ELCTLT,R/L,63V,12000UF CAP,S/M,CER,50WVDC,5%,10 PF DIODE,S/M,TYPE BAS16 DIODE,S/M,TYPE MMBD301 IC,S/M,TYPE MC68332,MICPRCS 3600M.072 3600M.073 3600M.074 3600M.075 3600M.076 Page Page Replacement Parts Page Replacement Parts Printer Spare Parts ListID No Part Number PLATE, Front Cover BATTERY, Lithium 3.6V, 1.75AH SCREW, THD Roll W/CONE WASHER, Flat SST .327 X .50 X Manuals Page 3600M.091 3600M.092 3600M.093 3600M.094 3600M.095 114 127 125 128 129 130 131 132 133 134 Appendix Page Functional Description of the 3600 Mechanics Power Supply Functional Description of the 3600 Electronics+5V +40V Power Fail Detection BatteryBattery Life Calculations Reset Motor Driver Processor Chip Selects Interrupt Priority Levels Crystal RAM Access Time Eprom Access TimeMemory Static RAM DIP Switches Communications InterfaceConverter Asic and I/O Option Interface Option Connector Front Panel InterfaceDebug Interface Chip Select Generation Printer Maintenance Manual Timing Row Name Formula Min Max Margin Comment Timing Diagram Functional Description of the 3600 Software Band Buffering and Font CachingImage Band Buffering Image Band Example Printer Maintenance Manual Appendix a Font Caching Digital Thermal CompensationGlobal Compensation Appendix a Font Caching Flow Chart