Genicom 3600 manual Troubleshooting Checklist, Printer Maintenance Manual

3600 Printer Maintenance Manual

Troubleshooting Checklist

If the host receives an error message or a functional problem with the printer is encountered, the user’s manual starts with the following:

∙Check whether the printer sends an error code to the host in response to a <BEL> command.

∙If an error code is sent, find it in the “Error Codes” table in this chapter. Try the solution given for the respective error code to attempt to correct the problem.

∙If the printer does not send an error message to the host, try to match the symptom of your failure in the “Printer Operation Problems” or “Print Quality Problems” tables in this chapter. Try the solution given for the respective symptom to attempt to correct the problem.

∙Clean the printer components and check all connections.

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