Telephone Management and Troubleshooting

Troubleshooting 4610SW Applications

Problem/Symptom

Suggested Resolution

 

 

GENERAL:

A feature does not work as indicated in this guide, or does not work as it had previously worked.

You are logging on to a new telephone and your old data and settings are not being displayed.

Verify the procedure and retry.

Check below to troubleshoot the specific application with which you are working.

Ensure that any options have not been changed. Contact your System Administrator if these actions do not produce the desired result.

Your new telephone is not retrieving data from the same location as your original telephone, or you need to provide a User Name and Password. Follow the procedure in Setting the Automatic Backup Option to administer your current telephone with the necessary parameters. If this procedure does not solve the problem, contact your System Administrator.

PHONE APPLICATION:Please review the previous section, Basic Troubleshooting Chart.

SPEED DIAL APPLICATION:

You cannot dial out using any Speed Dial button.

You cannot add an entry to the Speed Dial list.

Verify that all call appearances (incoming/outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call.

You have 48 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.

CALL LOG APPLICATION:

Check that all call appearances (incoming/outgoing

You cannot dial out after selecting

a Call Log entry.

lines) are not already in use. If all lines are in use, wait

 

until a line is available to make your call.

You cannot add an entry to the

You have 48 Speed Dial entries, the maximum allowed.

Speed Dial list.

You must delete at least one entry before adding a new

 

entry.

Dialing from this application does

Your administrator must administer settings for the

not go through.

Enhanced Dialing feature beyond the defaults.

The Call Log is empty.

Many events can clear the Call Log, including power

 

failures, restarting the telephone after logging off, etc.

 

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Avaya 555-233-784 manual Troubleshooting 4610SW Applications, Problem/Symptom Suggested Resolution