Avaya 555-233-784 manual Contact your System Administrator

Basic Troubleshooting Chart

Problem/Symptom Suggested Solution (continued)

Characters do not appear on the Display screen.

Audio quality is poor, specifically, you hear an echo while using a handset, static, sudden silences (gaps in speech), clipped or garbled speech, etc.

No dial tone.

A feature does not work as indicated in this guide (for example, the Redial button doesn’t operate as described).

See “Phone does not activate after connecting it the first time.”

Check all lines into the phone to ensure that it is properly connected.

Check the power source to ensure that your telephone is receiving power.

Perform the following Test procedure: with the telephone idle (on-hook), press and release the Mute button, then press the following numbers on the dialpad: 8 3 7 8 # (which stands for TEST). The display should indicate the self-test has started, then report if the test was successful or failed. If nothing appears on the display, and the phone is receiving power, your phone may need to be replaced. If these suggested solutions do not resolve the problem, reset or power cycle the phone with your System Administrator’s assistance.

Various potential network problems may be causing the problem.

Access the Network Audio Quality screen (described in Viewing the Network Audio Quality in Chapter 6: 4610SW IP Telephone Options) to provide your System Administrator with specific information related to this problem.

Contact your LAN Administrator with as complete a description of the problem as possible.

Check that both the handset and line cords into the phone are securely connected. Note that there might be a slight operational delay if you unplug and reconnect the phone. Reset or power cycle the phone with your System Administrator’s assistance. (See the section titled Resetting and Power Cycling the IP Telephone for details.) Contact your System Administrator if the above steps do not produce the desired result.

Verify the procedure and retry. For certain features, you must lift the handset first or place the phone off-hook. Contact your System Administrator if the above action does not produce the desired result. Your telephone system might have been specially programmed for certain features applicable only to your installation.

All other IP Phone problems. Contact your System Administrator.

2 of 2

Issue 4 November 2006 77