Basic Troubleshooting Chart | Avaya 555-233-784 instruction

Telephone Management and Troubleshooting

Basic Troubleshooting Chart

Problem/Symptom	Suggested Solution

Phone does not activate after connecting it the first time.

Unless your System Administrator has already initialized your telephone, you might experience a delay of several minutes before it becomes operational. Upon plug-in, your telephone immediately begins downloading its operational software, its IP Address, and any special features programmed by your System Administrator from the server to which it is connected. Report any delay of more than 10 minutes to your System Administrator.

Phone does not activate after a	Allow a few minutes for re-initialization after unplugging,
power interruption.	powering down the phone, server problems, or other
	power interruption causes.
Phone worked earlier but does	Contact your System Administrator.
not currently seem to work.

Speaker does not operate.	Ask your System Administrator if your Speaker was
	disabled.
Phone does not ring.	Use the Up/Down Volume keys to set your ringer volume
	to a higher level.
	From another phone, place a call to your extension to test
	this suggested solution.

Display shows an error/	Most messages involve server/phone interaction.
informational message.	If you are on a call and the display suddenly shows
	“Discovering...,” the network connection between the
	telephone and the call server was interrupted, but your call
	stayed connected. The telephone automatically starts to
	re-register with the call server, but until re-registration
	succeeds, you do not have access to switch features and
	functionality such as Transfer, or to administered Feature
	buttons.
	If you cannot resolve the problem based on the message
	received, contact your System Administrator for resolution.
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76 4610SW IP Telephone User Guide

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Avaya 555-233-784 manual Basic Troubleshooting Chart, Problem/Symptom Suggested Solution

Contents

4610SW IP Telephone User Guide Avaya Inc All Rights Reserved About This Guide Using the Speed Dial Application 4610SW IP Telephone Options Index Issue Date and Change History About This GuideOverview Intended Audience Document Organization How to Use This DocumentConventions Used Symbolic Conventions Related DocumentationTypographic Conventions Conference About This Guide 10 4610SW IP Telephone User Guide Introduction Introducing Your 4610SW IP Telephone4610SW IP Telephone 4610SW IP Telephone Number Feature Name Description 4610SW IP Telephone Button/Feature Descriptions CalloutIndicator Indicator muted Dialing Pad Phone/Exit Navigating Application ScreensOptions Feature is on/active Light Gray Phone Application 4610SW IP Telephone ApplicationsSpeed Dial Application Call Log Application Web Access Application Optional4610SW Telephone Options Automatic Backup/Retrieval Feature Push FeatureAdditional 4610SW Functionality Page Call Appearances Using Your 4610SW IP TelephoneMaking Calls Manual Dialing Automatic Dialing Redialing using a list of the last three numbers called Redialing the last number calledLast number dialed is automatically redialed Call Log entry is created for this call Dialing a party using a Speed Dial button Number of the selected person dials automatically Selected Call Log displays Associated Call Detail screen displays Call Handling Features Receiving Calls Hold ConferenceIcon on the current line changes to the Soft Hold icon Speaker MuteCall is now active Transfer Changing from the Speaker to the handset or headset Retrieving a Voice Mail Message Logging Off the Phone Logging Extension entryPage Entering Characters Using the Dialpad Using the Speed Dial ApplicationEntering Data on Speed Dial Screens Editing During or After Entry Name Entry Example Adding a Speed Dial Button Updating Speed Dial Button Label Information Prompt Select entry to edit. displays Deleting a Speed Dial Button Label Prompt Select label to delete. displaysIf you want to Then Using the Call Log Application About the Call Log Viewing a Call Log If you want to Then Adding a Call Log Entry to a Speed Dial Button Deleting Call Log Entries Deleting a Single Call Log EntrySelected entry’s Detail screen displays No deletion occurs and the Call Log’s Main screen displays Prompt Press Delete again to confirm. displays Deleting All Entries from a Call LogEntries are removed. The Call Log’s Main screen displays Page Using the Web Access Application Navigating Web Pages Web Access AuthenticationPrevious application or options screen displays Navigating the Home Page and Other Standard-Size Web Pages Home page displays Entering Text on Web Pages Any characters entered are removed Alpha mode Adding a Speed Dial Button for a Web Site Telephone Number 4610SW IP Telephone Options Accessing the Options Main Menus First of four Options Main screens displays This is the default setting Setting the Redial OptionApplication Options Setting the Phone Screen on Answer? Option Setting the Phone Screen on Calling? Option Setting the Message Display Rate Setting the Display Call Timers? OptionDefault rate is Slow Personal Ringing Options Setting Visual AlertingFourth Options Main screen displays Status Screen Viewing Options Viewing IP Address Status Viewing Quality of Service QoS Status Viewing the Network Audio QualityViewing Interface Status Viewing Miscellaneous Status Changing the Display Contrast Feature Button LabelingSecond Options Main screen displays Select View default labels Then Select Relabel Feature buttonsSelect Restore default labels Feature Button Labeling screen re-displays Logging Off the 4610SW IP Telephone Display prompts for entry of your password Backup/Restore OptionsReinstating the Phone After a Log Off Settings Saved During a Backup Setting the Automatic Backup Option Retrieving and Restoring Data from a Backup File Setting changes from Disabled to Enabled Backup/Restore Options 66 4610SW IP Telephone User Guide FTP Password Input screen displays. The top display area Prompts FTP PasswordNo change is made and the FTP Settings Main screen last Selecting a Display Language Select either Yes softkey Changing a Phone/PC Ethernet Interface Third Options Main screen redisplaysPage Headsets and Handsets Headsets for 4600 Series IP Telephones Handset Connector Type Ordering Code Handsets for 4600 Series IP Telephones Telephone Management Troubleshooting Interpreting Ringer Tones Ringing Incoming Tones Meaning Feedback Handset Tones Meaning Testing Your Phone Testing the Telephones Lights and DisplayInterpreting Display Icons Icon Meaning Basic Troubleshooting Chart Problem/Symptom Suggested Solution Contact your System Administrator Troubleshooting 4610SW Applications Problem/Symptom Suggested Resolution Resetting and Power Cycling the IP Telephone Resetting Your Phone Power Cycling the Phone Index Numerical 82 4610SW IP Telephone User Guide Right/Left buttons Paging indicator Password 84 4610SW IP Telephone User Guide