TROUBLESHOOTING

31

TROUBLESHOOTING

Continued

WARNING: If you smell gas

Shut off gas supply.

Do not try to light any appliance.

Do not touch any electrical switch; do not use any phone in your building.

Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

If you cannot reach your gas supplier, call the fire department.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

Fireplace produces unwanted odors

1.

Gas leak. See Warning statement

1.

Locate and correct all leaks (see Check-

 

 

 

above

 

ing Gas Connections, page 19)

 

 

 

 

 

 

Fireplace shuts off in use

1.

High or gusting winds

1.

Fireplace has been tested for up to

 

 

 

 

 

 

40mph winds. However, extreme condi-

 

 

 

 

 

tions may occur. See Lighting Instruc-

 

 

 

 

 

tions on page 24

 

 

2.

Low line pressure

2.

Contact local propane/LP or natural gas

 

 

 

 

 

company

 

 

3.

Pilot is partially clogged

3.

Clean pilot (see Cleaning and Mainte-

 

 

 

 

 

nance, page 28)

 

 

4.

Inner vent pipe leaking exhaust gasses

4.

Locate and correct all leaks (see Check-

 

 

 

into system

 

ing Gas Connections, page 19)

 

 

5.

Glass too loose and air tight gasket leaks

5.

Tighten glass

 

 

 

in corners after usage

 

 

 

 

 

6.

Bad thermopile or thermocouple

6.

Replace faulty component

 

 

7.

Improper vent cap installation

7.

Check for proper installation and free-

 

 

 

 

 

dom from debris or blockage

Gas odor even when control knob is in OFF

1.

Gas leak. See Warning statement

1.

Locate and correct all leaks (see Check-

position

 

above

 

ing Gas Connections, page 19)

 

 

2.

Control valve defective

2.

Replace control valve

 

 

 

 

 

 

 

Gas odor during combustion

1.

Gas leak. See Warning statement

1.

Locate and correct all leaks (see Check-

 

 

 

above

 

ing Gas Connections, page 19)

 

 

 

 

 

 

 

Dark residue on logs or inside of fireplace

1.

Improper log placement

1.

Properly locate logs (see Installing

 

 

 

 

 

Logs, Lava Rock anc Glowing Embers,

 

 

 

 

 

page 23)

 

 

2.

Air holes at burner inlet blocked

2.

Clean out air holes at burner inlets. Pe-

 

 

 

 

 

riodically repeat as needed

 

 

3.

Burner flame holes blocked

3.

Remove blockage or replace burner

 

 

4.

Improper venting or excessive blockage

4.

Have the vent system inspected, includ-

 

 

 

 

 

ing the termination cap. Remove any

 

 

 

 

 

restrictions or obstruction

 

 

5.

Excessive amounts of embers and pan

5.

Clear excess embers until a minimum

 

 

 

material

 

gap of 1/2" remains under the grate

116646-01B

www.desatech.com

Page 31
Image 31
Desa (V)T32P-A SERIES, (V)T32N-A SERIES, T32N-A, CGDV32NR, T32P-A, CGDV32PR Gas leak. See Warning statement, Above

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