28

TROUBLESHOOTING

TROUBLESHOOTING

Note: For additional help, visit DESA’s technical service web site at www.desatech.com.

Note: Beforetroubleshootingthesystem, make sure the gas shutoff valve is ON.

WARNING: Turn off heater

 

CAUTION: Never use a wire,

and let cool before servicing. Only

 

needle, or similar object to

a qualified service person should

 

clean pilot. This can damage

service and repair heater.

 

pilot unit.

 

 

 

The two most common causes of a malfunctioning gas appliance are:

1.Loose wiring connections

2.Construction debris clogging the pilot and/or gas control valve filter

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

Ignitor will not spark or pilot will not light

1.

No gas supply, or shutoff valve is OFF

1.

Check to see if you have gas supply and

 

 

 

 

that equipment shutoff valve is opened

 

2.

Air in gas line

2.

Repeat lighting procedure several times

 

 

 

 

to purge all air out of lines. If after re-

 

 

 

 

peated attempts appliance does not light,

 

 

 

 

call for qualified service and repair.

 

3.

Construction debris clogging pilot orifice

3.

Remove debris and dirt, inspect and

 

 

 

 

clean any other possible obstructions

 

4.

Low gas pressure

4.

Contact your gas supplier to check

 

 

 

 

pressure

 

5.

Kinked pilot line

5.

Have a qualified technician replace pi-

 

 

 

 

lot line

 

6.

Control valve knob is not opening

6.

Replace control valve (Refer to Replace-

 

 

 

 

ment Parts, page 34)

 

7.

No power to unit or the ignition module

7.

Check that main power is on and that all

 

 

or power transformer is bad

 

wire connections are made correctly to

 

 

 

 

the ignition model (see Wiring Diagram,

 

 

 

 

page 24). Check for 24 VAC at the sec-

 

 

 

 

ondary side of the transformer. If 24

 

 

 

 

VAC is present, and the module does not

 

 

 

 

oporate, have the module replaced oth-

 

 

 

 

erwise have the transformer replaced.

 

8.

Vent damper not fully open

8.

Open vent damper until fully locked in

 

 

 

 

OPEN position

 

 

 

 

 

Pilot will not stay lit

1.

Loose wiring on ignitor wire to ignition

1.

Check wiring connection. Refer to wir-

 

 

module and/or poor ground to ignition

 

ing diagram (see Wiring Diagram, page

 

 

module

 

24) and/or check ground wire to igni-

 

 

 

 

tion module

 

2.

Pilot flame too low to sense

2.

Clean and adjust pilot burner and check

 

 

 

 

gas supply and inlet pressure to unit

 

 

 

Note: Have a qualified technician replace

 

 

 

 

pilot assembly if broken or corroded

 

 

 

 

 

No gas to burner, although wall switch and

1.

Wall switch wires defective or too long

1.

Check electrical connections

valve are set to the ON position

 

 

 

 

 

 

 

 

 

Frequent pilot outage

1.

Pilot flame may be too low, causing

1.

Clean and adjust pilot flame for maximum

 

 

safety pilot to “drop out”

 

flame impingement on thermopile

 

2.

Improper venting or excessive blockage

2.

Have the vent system inspected, includ-

 

 

 

 

ing the termination cap. Remove any

 

 

 

 

restriction or obstruction

For

 

.

 

.com

111253-01C

Page 27 Page 29
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Image 28
Desa V36EP-A SERIES, V36EN-A SERIES, VV36EPB(1) SERIES, VV36ENB(1) SERIES installation manual Troubleshooting
Page 27 Page 29

V36EP-A SERIES, V36EN-A SERIES, VV36EPB(1) SERIES, VV36ENB(1) SERIES specifications

The Desa V36EP-A SERIES, V36EN-A SERIES, VV36EPB(1) SERIES, and VV36ENB(1) SERIES represent an innovative lineup of gas vent-free fireplaces designed to enhance the ambiance of any living space while providing efficient heating. These models are particularly noted for their cutting-edge technology and elegant designs, ensuring they blend seamlessly with various interior styles.

The V36EP-A and V36EN-A SERIES are equipped with a highly efficient burner system that provides an impressive heat output without the need for a chimney or venting, making them highly suitable for both new constructions and renovations. These models utilize advanced control systems that allow for easy adjustment of flame height and heat levels, thereby providing users with precise control over their environment.

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One of the standout characteristics of these fireplace series is their incorporation of advanced safety features. Equipped with oxygen depletion sensors and a durable tempered glass front, they ensure safe operation without compromising on performance. The low emissions and reduced environmental impact align with modern energy efficiency standards.

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In summary, the Desa V36EP-A SERIES, V36EN-A SERIES, VV36EPB(1) SERIES, and VV36ENB(1) SERIES deliver a combination of aesthetic appeal, modern technology, and practical heating solutions. Their vent-free designs make them versatile options for homeowners seeking efficient and stylish heating methods without the need for extensive installation. With their blend of safety, efficiency, and elegance, these fireplace series are poised to redefine comfort and style in home heating.
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