Troubleshooting

Continued

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

 

ODS/pilot lights but flame

1. Control knob not fully pressed

1.

Press in control knob fully

goes out when control knob is

 

in

2. After ODS/pilot lights, keep con-

released

2. Control knob not pressed in

 

 

3.

long enough

3.

trol knob pressed in 30 seconds

 

 

Safety interlock system has

Wait one minute for safety in-

 

 

 

been triggered

 

terlock system to reset. Repeat

 

 

4.

Equipment shutoff valve not

4.

ignition operation

 

 

Fully open equipment shutoff

 

 

5.

fully open

5.

valve

 

 

Pilot flame not touching ther-

A) Contact local natural or

 

 

 

mocouple, which allows ther-

 

propane/LP gas company

 

 

 

mocouple to cool, causing

 

B) Clean ODS/pilot (see

 

 

 

pilot flame to go out. This

 

 

 

 

problem could be caused by

 

Cleaning and Maintenance,

 

 

 

one or both of the following:

 

page 23) or replace ODS/pilot

 

 

 

A) Low gas pressure

 

assembly

 

 

 

B) Dirty or partially clogged

 

 

 

 

 

6.

ODS/pilot

6.

Hand tighten until snug, then

 

 

Thermocouple connection

 

 

7.

loose at control valve

7.

tighten 1/4 turn more

 

 

Thermocouple damaged

Replace pilot assembly

 

 

8.

Control valve damaged

8.

Replace control valve

 

 

 

 

 

 

One or both burners do not light

1. Inlet gas pressure is too low

1.

Contact local natural or pro-

after ODS/pilot is lit

2.

Burner orifice(s) clogged

2.

pane/LP gas company

 

 

Clean burner(s) (see Cleaning

 

 

 

 

 

and Maintenance, page 23) or

 

 

3.

Mislocated crossover tube

3.

replace burner orifice(s)

 

 

Contact qualified service person

 

 

4.

Remote selector in OFF posi-

4.

Put remote selector in ON

 

 

5.

tion

5.

position

 

 

Wire disconnected from gas

See Wiring Diagram, page 23

 

 

 

control

 

 

 

 

 

 

 

 

 

Delayed ignition of one or both

1. Manifold pressure is too low

1.

Contact local natural or pro-

burners

2.

Burner orifice(s) clogged

2.

pane/LP gas company

 

 

Clean burner(s) (see Cleaning

 

 

 

 

 

and Maintenance, page 23) or

 

 

3.

Mislocated crossover tube

3.

replace burner orifice(s)

 

 

Contact qualified service person

 

 

 

 

 

Burner backfiring during com-

1. Burner orifice is clogged or

1.

Clean burner (see Cleaning

 

bustion

 

damaged

 

and Maintenance, page 23)

 

 

2.

Damaged burner

2.

or replace burner orifice

 

 

Replace damaged burner

 

 

3.

Gas regulator defective

3.

Replace gas regulator

 

 

 

 

 

 

Yellow flame in front burner

1. Not enough air

1.

Check burner(s) for dirt

during burner combustion

 

 

 

and debris. If found, clean

 

 

 

 

 

burner(s) (see Cleaning and

 

 

2.

Gas regulator defective

2.

Maintenance, page 23)

 

 

Replace gas regulator

26

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119162-01B

Page 25 Page 27
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Image 26
Desa VGC24NR/PR, VGC30NR/PR installation manual Maintenance
Page 25 Page 27

VGC24NR/PR, VGC30NR/PR specifications

Desa VGC24NR/PR and VGC30NR/PR are innovative gas fireplaces designed to offer efficient heating solutions while enhancing the aesthetics of any living space. Both models combine advanced technology with user-friendly features, ensuring a comfortable and visually appealing experience for homeowners.

A standout feature of the VGC series is its remarkable BTU output. The VGC24NR/PR delivers a maximum of 24,000 BTUs, while the VGC30NR/PR can generate up to 30,000 BTUs. This substantial heating capacity makes these fireplaces suitable for various room sizes, providing warmth even in larger spaces. The adjustable heat settings also allow users to customize the warmth according to their preferences, promoting energy efficiency.

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Safety is a paramount consideration in the design of these fireplaces. Both models are equipped with built-in safety features, including an automatic shut-off system that activates in the event of a malfunction. Additionally, they meet stringent safety and emissions standards, ensuring that they are environmentally friendly choices.

Installation is straightforward with the VGC series, thanks to their ventless design that allows for flexibility in placement. These units can be installed in a variety of locations without the need for an external venting system, making them an ideal solution for both new constructions and remodels. The minimalist design also aids in space-saving, making it easy to integrate into compact living areas.

Furthermore, the Desa VGC24NR/PR and VGC30NR/PR come with user-friendly controls, including options for remote operation and wall switches, which add convenience to daily use. With their combination of efficiency, aesthetic appeal, and safety features, these gas fireplaces represent an excellent choice for anyone looking to enhance their home’s comfort and charm.
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