OWNER’S MANUAL

TROUBLESHOOTING

Continued

WARNING: If you smell gas

•Shut off gas supply.

•Do not try to light any appliance.

•Do not touch any electrical switch; do not use any phone in your building.

•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

•If you cannot reach your gas supplier, call the fire department.

IMPORTANT: Operating fireplace insert where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors will disappear over time.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

Fireplace insert produces a clicking/ticking noise just after burners are lit or shut off

1.Metal expanding while heating or con- tracting while cooling

1.This is common with most fireplaces. If noise is excessive, contact qualified ser- vice person

Fireplace insert produces unwanted odors

1.

Fireplace insert burning vapors from

 

 

paint, hair spray, glues, cleaners, chemi-

 

 

cals, new carpet, etc. (see IMPORTANT

 

 

statement above)

 

2.

Gas leak. See Warning statement

 

 

above

1.Open window and ventilate room. Stop using odor causing products while fire- place insert is running

2.Locate and correct all leaks (see Check- ing Gas Connections, page 11)

Fireplace insert shuts off in use (ODS

1.

Not enough fresh air is available

1.

Open window and/or door for ventilation

operates)

2.

Low line pressure

2.

Contact local natural gas company

 

3.

ODS/pilot is partially clogged

3.

Clean ODS/pilot (see Cleaning and

 

 

 

 

Maintenance, page 21)

 

 

 

 

 

Gas odor even when control knob is in OFF

1.

Gas leak. See Warning statement

1.

Locate and correct all leaks (see Check-

position

 

above

 

ing Gas Connections, page 11)

 

2.

Control valve defective

2.

Replace control valve

 

 

 

 

 

Gas odor during combustion

1.

Foreign matter between control valve

 

 

and burner

 

2.

Gas leak. See Warning statement

 

 

above

1.Take apart gas tubing and remove for- eign matter

2.Locate and correct all leaks (see Check- ing Gas Connections, page 11)

Dark residue on logs or inside of fireplace insert. Note: After removing all causes of residue deposits, completely clean fireplace and appliance of all residue before reusing appliance

1.Improper log placement

2.Drafts or other air currents affecting flame pattern

3.Air holes at burner inlet blocked

4.Burner flame holes blocked

1.Properly locate logs (see Installing Logs, page 12)

2.Eliminate source of drafts around heater

3.Clean out air holes at burner inlet. Peri- odically repeat as needed

4.Remove blockage or replace burner

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19

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Desa VI33NR installation manual Gas leak. See Warning statement
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VI33NR specifications

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