TROUBLESHOOTING

TROUBLESHOOTING

Continued

WARNING: If you smell gas

•Shut off gas supply.

•Do not try to light any appliance.

•Do not touch any electrical switch; do not use any phone in your building.

•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

•If you cannot reach your gas supplier, call the fire department.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

29

Fireplace produces a clicking/ticking noise just after burner is lit or shut off

1.Metal expanding while heating or con- tracting while cooling

1.This is common with most fireplaces. If noise is excessive, contact qualified ser- vice person

Slight smoke or odor during initial operation 1. Residues from manufacturing processes and logs curing

1.Problem will stop after a few hours of operation

Gas odor even when control knob is in OFF 1.

Gas leak. See Warning statement at

1.

Locate and correct all leaks (see Check-

position

top of page

 

ing Gas Connections, pages 20 and 21)

2.

Control valve defective

2.

Replace control valve

Gas odor during combustion

1.

Foreign matter between control valve

 

 

and burner

 

2.

Gas leak. See Warning statement at

 

 

top of page

1.Take apart gas tubing and remove for- eign matter

2.Locate and correct all leaks (see Con- necting Fireplace to Gas Supply, pages 20 and 21)

Glass soots

1.

Flame impingement on logs

1.

Adjust the log set so that the flame does

 

 

 

 

not excessively impinge on it

 

2.

Debris around burner air mixer

2.

Inspect the opening at the base of the

 

 

 

 

burner to see that it is NOT packed with

 

 

 

 

any type of material

 

 

 

 

 

Dark residue on logs or inside of fireplace

1.

Improper log placement

1.

Properly locate logs (see log placement

 

 

 

 

sections on page 23)

 

2.

Air holes at burner inlet blocked

2.

Clean out air holes at burner inlets. Pe-

 

 

 

 

riodically repeat as needed

 

3.

Burner flame holes blocked

3.

Remove blockage or replace burner

 

4.

Improper venting or excessive blockage

4.

Have the vent system inspected, includ-

 

 

 

 

ing the termination cap. Remove any

 

 

 

 

restrictions or obstruction

 

5.

Excessive amounts of embers and pan

5.

Clear excess embers until a minimum

 

 

material

 

gap of 1/2" remains under the grate

For morevisit www..com

108860

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Desa (V)T36EP SERIES, (V)T32EP, (V)T36EN SERIES, V)T32EN installation manual Observed Problem Possible Cause
Page 28 Page 30

(V)T32EP, V)T32EN, (V)T36EP SERIES, (V)T36EN SERIES specifications

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