Observed Problem Possible Cause | Desa (V)T36EP SERIES, (V)T32EP

TROUBLESHOOTING

Continued

WARNING: If you smell gas

•Shut off gas supply.

•Do not try to light any appliance.

•Do not touch any electrical switch; do not use any phone in your building.

•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

•If you cannot reach your gas supplier, call the fire department.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

Fireplace produces a clicking/ticking noise just after burner is lit or shut off

1.Metal expanding while heating or con- tracting while cooling

1.This is common with most fireplaces. If noise is excessive, contact qualified ser- vice person

Slight smoke or odor during initial operation 1. Residues from manufacturing processes and logs curing

1.Problem will stop after a few hours of operation

Gas odor even when control knob is in OFF 1.	Gas leak. See Warning statement at	1.	Locate and correct all leaks (see Check-
position	top of page		ing Gas Connections, pages 20 and 21)
2.	Control valve defective	2.	Replace control valve

Gas odor during combustion	1.	Foreign matter between control valve
		and burner
	2.	Gas leak. See Warning statement at
		top of page

1.Take apart gas tubing and remove for- eign matter

2.Locate and correct all leaks (see Con- necting Fireplace to Gas Supply, pages 20 and 21)

Glass soots	1.	Flame impingement on logs	1.	Adjust the log set so that the flame does
				not excessively impinge on it
	2.	Debris around burner air mixer	2.	Inspect the opening at the base of the
				burner to see that it is NOT packed with
				any type of material

Dark residue on logs or inside of fireplace	1.	Improper log placement	1.	Properly locate logs (see log placement
				sections on page 23)
	2.	Air holes at burner inlet blocked	2.	Clean out air holes at burner inlets. Pe-
				riodically repeat as needed
	3.	Burner flame holes blocked	3.	Remove blockage or replace burner
	4.	Improper venting or excessive blockage	4.	Have the vent system inspected, includ-
				ing the termination cap. Remove any
				restrictions or obstruction
	5.	Excessive amounts of embers and pan	5.	Clear excess embers until a minimum
		material		gap of 1/2" remains under the grate

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Desa (V)T36EP SERIES, (V)T32EP, (V)T36EN SERIES, V)T32EN Observed Problem Possible Cause

Models: (V)T32EP V)T32EN (V)T36EP SERIES (V)T36EN SERIES