TROUBLESHOOTING

27

TROUBLESHOOTING

Continued

WARNING: If you smell gas

•Shut off gas supply.

•Do not try to light any appliance.

•Do not touch any electrical switch; do not use any phone in your building.

•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

•If you cannot reach your gas supplier, call the fire department.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

Fireplace produces a clicking/ticking noise

1.

Metal expanding while heating or con-

1.

This is common with most fireplaces.

just after burner is lit or shut off

 

tracting while cooling

 

If noise is excessive, contact qualified

 

 

 

 

service person

 

 

 

 

 

Slight smoke or odor during initial

1.

Residues from manufacturing processes

1.

Problem will stop after a few hours of

operation

 

and logs curing

 

operation

 

 

 

 

 

Gas odor even when control knob is in OFF

1.

Gas leak. See Warning statement at

1.

Locate and correct all leaks (see Check-

position

 

top of page

 

ing Gas Connections, page 19)

 

2.

Control valve defective

2.

Replace control valve

 

 

 

 

 

Gas odor during combustion

1.

Foreign matter between control valve

1.

Take apart gas tubing and remove for-

 

 

and burner

 

eign matter

 

2.

Gas leak. See Warning statement at

2.

Locate and correct all leaks (see Check-

 

 

top of page

 

ing Gas Connections, page 19)

 

 

 

 

 

Glass soots

1.

Debris around burner air mixer

1.

Inspect the opening at the base of the

 

 

 

 

burner by removing log/grate assem-

 

 

 

 

bly to see that it is NOT packed with

 

 

 

 

any type of material [see Installing

 

 

 

 

Brick Liner Models BL36DA(SA) and

 

 

 

 

BL36DHA(SA)] for log/grate removal

 

2.

Improper vent configuration

2.

Check vent configuration specifications

 

 

 

 

(see Venting Installation Instructions,

 

 

 

 

page 7)

 

 

 

 

 

Dark residue on logs or inside of fireplace

1.

Air holes at burner inlet blocked

1.

Clean out air holes at burner inlets. Pe-

 

 

 

 

riodically repeat as needed

 

2.

Burner flame holes blocked

2.

Remove blockage

 

3.

Improper venting or excessive blockage

3.

Have the vent system inspected, includ-

 

 

 

 

ing the termination cap. Remove any

 

 

 

 

restrictions or obstruction

 

4.

Excessive amounts of embers and pan

4.

Clear excess embers until a minimum

 

 

material

 

gap of 1/2" remains under the grate

116234-01B

www.desatech.com

Page 26 Page 28
Page 27
Image 27
Desa (V)TC36NE Position, BL36DHASA for log/grate removal, Improper vent configuration, Restrictions or obstruction
Page 26 Page 28

(V)TC36NE, (V)TC36PE specifications

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