TROUBLESHOOTING
Continued
WARNING: If you smell gas
•Shut off gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | |||
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Fireplace produces a clicking/ticking noise | 1. | Metal expanding while heating or con- | 1. | This is normal with most fireplaces. | |
just after burner is lit or shut off |
| tracting while cooling |
| If noise is excessive, contact qualified | |
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| service person |
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Slight smoke or odor during initial operation | 1. | Residues from manufacturing processes | 1. | Problem will stop after a few hours of | |
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| and logs curing |
| operation | |
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Gas odor even when control knob is in OFF | 1. | Gas leak. See Warning statement at | 1. | Locate and correct all leaks (see Check- | |
position | 2. | top above | 2. | ing Gas Connections, page 17) | |
| Control valve defective | Replace control valve | |||
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Gas odor during combustion | 1. | Foreign matter between control valve | 1. | Take apart gas tubing and remove for- | |
| 2. | and burner | 2. | eign matter | |
| Gas leak. See Warning statement at | Locate and correct all leaks (see Connect- | |||
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| top above |
| ing Fireplace to Gas Supply, page 17) | |
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Glass soots | 1. | Flame impingement on logs | 1. | Adjust the log set so that the flame does | |
| 2. | Debris around burner air mixer | 2. | not excessively impinge on it | |
| Inspect the opening at the base of the | ||||
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| burner to see that it is NOT packed with | |
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| any type of material | |
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Dark residue on logs or inside of fireplace | 1. | Improper log placement | 1. | Properly locate logs (see log placement | |
| 2. | Air holes at burner inlet blocked | 2. | sections on page 20) | |
| Clean out air holes at burner inlets. Pe- | ||||
| 3. | Burner flame holes blocked | 3. | riodically repeat as needed | |
| Remove blockage or replace burner | ||||
| 4. | Improper venting or excessive blockage | 4. | Have the vent system inspected, includ- | |
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| ing the termination cap. Remove any | |
| 5. | Excessive amounts of embers and pan | 5. | restrictions or obstruction | |
| Clear excess embers until a minimum | ||||
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| material |
| gap of 1/2" remains under the grate | |
26 | www.desatech.com |
