NATURAL GAS DECORATIVE PATIO FIRE

TROUBLESHOOTING

Note: For additional help, visit DESA International’s technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off appliance and let cool before servicing. Only a qualified service person should service and repair appliance.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed, there is no

1.

Ignitor electrode not connected to igni-

1.

Reconnect ignitor cable

spark at burner

 

tor cable

 

 

 

2.

Ignitor cable pinched or wet

2.

Free ignitor cable if pinched by any

 

 

 

 

metal or tubing. Keep ignitor cable dry

 

3.

Broken ignitor cable

3.

Replace ignitor cable

 

4.

Bad electronic ignitor

4.

Replace electronic ignitor

 

5.

Ignitor electrode broken

5.

Replace electrode

 

6.

Ignitor electrode positioned wrong

6.

Reposition electrode

 

7.

Batteries dead or missing

7.

Replace batteries

 

8.

Ground wire not attached

8.

Reattach ground wire to ignitor

 

 

 

 

 

When ignitor button is pressed, there is

1.

Gas supply turned off or equipment

1.

Turn on gas supply or open equipment

spark at burner but no ignition

 

shutoff valve closed

 

shutoff valve

 

2.

Control knob not pressed in

2.

Press in control knob while lighting

 

3.

Air in gas lines when installed

3.

Continue holding down control knob. Re-

 

 

 

 

peat igniting operation until air is removed

 

4.

Low gas pressure

4.

Check for proper supply pressure

 

 

 

 

 

Burner lights but flame goes out when con-

1.

Control knob not fully pressed in

1.

Press in control knob fully

trol knob is released

2.

Control knob not pressed in long enough

2.

After burner lights, keep control knob

 

 

 

 

pressed in 30 seconds

 

3.

Shutoff switch not in ON position

3.

Turn switch to ON position

 

4.

Equipment shutoff valve not fully open

4.

Fully open equipment shutoff valve

 

5.

Burner flame not touching thermo-

5.

A) Contact local natural gas company

 

 

couple, which allows thermocouple to

 

 

 

 

cool, causing burner to go out. This prob-

 

B) Clean burner ports (see Cleaning and

 

 

lem could be caused by one or both of

 

Maintenance, page 10) or replace burner

 

 

the following:

 

assembly

 

 

A) Low gas pressure

 

 

 

 

B) Dirty or partially clogged burner ports

 

 

 

6.

Thermocouple connection loose at con-

6.

Hand tighten until snug, then tighten

 

 

trol valve

 

1/4 turn more

 

7.

Thermocouple damaged

7.

Replace thermocouple

 

8.

Control valve damaged

8.

Replace control valve

 

9.

Shutoff switch damaged

9.

Replace shutoff switch

 

 

 

 

 

Burner flame is too low or too high

1.

Incorrect gas supply or pressure

1.

Check for proper gas supply pressure

 

2.

Blocked burner orifice or burner mani-

2.

Free burner orifice and manifold ports

 

 

fold ports

 

of any burrs, lava rock particles, or other

 

 

 

 

blockage

 

3.

Improper burner orifice size

3.

Verify proper burner orifice sizing (see

 

 

 

 

Figure 2, page 4)

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Desa Tech PC4670NG, PC3460NG installation manual Troubleshooting, Observed Problem Possible Cause Remedy
Page 7 Page 9

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