NATURAL GAS DECORATIVE PATIO FIRE
TROUBLESHOOTING
Note: For additional help, visit DESA International’s technical service web site at www.desatech.com.
Note: All troubleshooting items are listed in order of operation.
WARNING: Turn off appliance and let cool before servicing. Only a qualified service person should service and repair appliance.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||
When ignitor button is pressed, there is no | 1. | Ignitor electrode not connected to igni- | 1. | Reconnect ignitor cable |
spark at burner |
| tor cable |
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| 2. | Ignitor cable pinched or wet | 2. | Free ignitor cable if pinched by any |
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| metal or tubing. Keep ignitor cable dry |
| 3. | Broken ignitor cable | 3. | Replace ignitor cable |
| 4. | Bad electronic ignitor | 4. | Replace electronic ignitor |
| 5. | Ignitor electrode broken | 5. | Replace electrode |
| 6. | Ignitor electrode positioned wrong | 6. | Reposition electrode |
| 7. | Batteries dead or missing | 7. | Replace batteries |
| 8. | Ground wire not attached | 8. | Reattach ground wire to ignitor |
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When ignitor button is pressed, there is | 1. | Gas supply turned off or equipment | 1. | Turn on gas supply or open equipment |
spark at burner but no ignition |
| shutoff valve closed |
| shutoff valve |
| 2. | Control knob not pressed in | 2. | Press in control knob while lighting |
| 3. | Air in gas lines when installed | 3. | Continue holding down control knob. Re- |
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| peat igniting operation until air is removed |
| 4. | Low gas pressure | 4. | Check for proper supply pressure |
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Burner lights but flame goes out when con- | 1. | Control knob not fully pressed in | 1. | Press in control knob fully |
trol knob is released | 2. | Control knob not pressed in long enough | 2. | After burner lights, keep control knob |
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| pressed in 30 seconds |
| 3. | Shutoff switch not in ON position | 3. | Turn switch to ON position |
| 4. | Equipment shutoff valve not fully open | 4. | Fully open equipment shutoff valve |
| 5. | Burner flame not touching thermo- | 5. | A) Contact local natural gas company |
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| couple, which allows thermocouple to |
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| cool, causing burner to go out. This prob- |
| B) Clean burner ports (see Cleaning and |
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| lem could be caused by one or both of |
| Maintenance, page 10) or replace burner |
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| the following: |
| assembly |
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| A) Low gas pressure |
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| B) Dirty or partially clogged burner ports |
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| 6. | Thermocouple connection loose at con- | 6. | Hand tighten until snug, then tighten |
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| trol valve |
| 1/4 turn more |
| 7. | Thermocouple damaged | 7. | Replace thermocouple |
| 8. | Control valve damaged | 8. | Replace control valve |
| 9. | Shutoff switch damaged | 9. | Replace shutoff switch |
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Burner flame is too low or too high | 1. | Incorrect gas supply or pressure | 1. | Check for proper gas supply pressure |
| 2. | Blocked burner orifice or burner mani- | 2. | Free burner orifice and manifold ports |
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| fold ports |
| of any burrs, lava rock particles, or other |
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| blockage |
| 3. | Improper burner orifice size | 3. | Verify proper burner orifice sizing (see |
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| Figure 2, page 4) |
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