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Questions? Did we forget to tell you something? Many people, over time, have questions about their satellite system. We have compiled the most frequently asked questions and their answers in this appendix. We hope they help!
QI had a satellite signal but now I am getting a message “Searching for satellite signal. To access related utilities, press SELECT .” What happened?
ARain clouds and snow can affect the satellite signal reception. This loss of signal is temporary. Also check for new growth on trees and bushes that could be blocking the signal. One other possibility is that the wind or someone has moved the satellite dish antenna.
QWhy can’t I control my TV?
ABefore you can control your TV, VCR, or any other device, besides your HD receiver, you must program your remote control to match your different devices. See the chapter, “Programming Your Remote Control” in this manual for specific instructions. If you have already successfully programmed your remote control, try pressing the appropriate device key to put your remote in the proper mode. Then try controlling that device. Also, make sure that the batteries in the remote control are good.
QSome channels look good, while others freeze or indicate that no signal is available. What’s wrong?
AThe most common causes for this behavior relate to an improperly grounded satellite cable. Check the cable between your HD receiver and the satellite dish antenna. Confirm that
QHow can I watch one satellite program while recording another?
AWith only one HD receiver, unfortunately, you can’t. Each receiver can only decode one channel at a time.
QI’m getting a message to call some extension. Why?
AThere are many different reasons for this. If you want to watch the channel that is displaying the message, call DIRECTV at
Appendix
