TROUBLESHOOTING GUIDE

Check the following before requesting service:

 

 

 

GENERAL SYMPTOM

 

 

POSSIBLE CAUSE

 

 

POSSIBLE SOLUTION

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No power.

 

 

Battery weak.

 

 

Recharge the battery pack using the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

supplied AC adapter.

 

 

Battery has been charged but the

 

 

Battery needs to be replaced.

 

 

Contact customer service at the number

 

 

unit still cannot be turned on.

 

 

 

 

 

listed on the back cover.

 

 

Power on, but unit not functioning

 

 

Condensation has formed.

 

 

Turn the unit off, unplug the power cord

 

 

properly.

 

 

 

 

 

and wait about one to two hours to

 

 

 

 

 

 

 

 

allow the player to dry.

 

 

 

 

 

Wrong type of disc inserted.

 

 

This unit cannot play discs, other than

 

 

 

 

 

 

 

 

DVD, MP3, picture or standard CDs.

 

 

 

 

 

Unit needs to be reset.

 

 

Turn the unit off and then unplug the

 

 

 

 

 

 

 

 

AC adapter. Wait one minute and then

 

 

 

 

 

 

 

 

plug the unit back in.

 

 

 

 

 

The disc is dirty or inserted incorrectly.

 

 

Clean disc and insert label side-up.

 

 

 

 

 

Some features and functions are not

 

 

This is normal; try another function.

 

 

The playback picture is poor.

 

 

available on all discs.

 

 

Clean the disc.

 

 

 

 

The disc is dirty.

 

 

 

 

The Search feature is not working.

 

 

Some discs have sections that do not

 

 

This is normal on some discs.

 

 

The unit does not start playback.

 

 

allow searching.

 

 

Enter your password, and/or change

 

 

 

 

Rating level set to block the DVD.

 

 

 

 

 

 

 

 

 

 

the rating level.

 

 

 

 

 

DVD not inserted, or inserted upside-down.

 

 

Insert DVD correctly.

 

 

 

 

 

A non-playback disc is inserted.

 

 

Make sure to insert a DVD.

 

 

 

 

 

The disc is dirty.

 

 

Clean the disc.

 

 

Some functions do not operate as

 

 

Some features and functions are not

 

 

This is normal; try another function.

 

 

stated.

 

 

available on all discs.

 

 

 

 

 

Selected language is not being

 

 

If the audio or subtitle language does not

 

 

This is normal; try another disc.

 

 

shown in the subtitles, or spoken.

 

 

appear on the disc, then the initial setting

 

 

 

 

 

Subtitles are not working properly.

 

 

will not be seen/heard.

 

 

This is normal; try another disc.

 

 

 

 

Subtitles appear only when the discs

 

 

 

 

 

 

 

contain them.

 

 

Turn the subtitles on.

 

 

The Rating Level password has

 

 

Subtitles not turned on.

 

 

 

 

 

 

Password forgotten.

 

 

The default password is "1234". If you

 

 

been forgotten.

 

 

 

 

 

changed and forgot it, contact customer

 

 

 

 

 

 

 

 

service at the number listed on the back

 

 

 

 

 

 

 

 

cover of this manual.

 

 

 

 

 

 

 

 

 

 

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Disney DP7000 manual Troubleshooting Guide, General Symptom Possible Cause Possible Solution