TROUBLESHOOTING GUIDE
Check the following before requesting service: |
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| GENERAL SYMPTOM |
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| POSSIBLE CAUSE |
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| POSSIBLE SOLUTION |
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| No power. |
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| Battery weak. |
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| Recharge the battery pack using the |
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| supplied AC adapter. |
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| Battery has been charged but the |
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| Battery needs to be replaced. |
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| Contact customer service at the number |
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| unit still cannot be turned on. |
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| listed on the back cover. |
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| Power on, but unit not functioning |
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| Condensation has formed. |
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| Turn the unit off, unplug the power cord |
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| properly. |
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| and wait about one to two hours to |
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| allow the player to dry. |
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| Wrong type of disc inserted. |
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| This unit cannot play discs, other than |
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| DVD, MP3, picture or standard CDs. |
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| Unit needs to be reset. |
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| Turn the unit off and then unplug the |
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| AC adapter. Wait one minute and then |
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| plug the unit back in. |
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| The disc is dirty or inserted incorrectly. |
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| Clean disc and insert label |
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| Some features and functions are not |
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| This is normal; try another function. |
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| The playback picture is poor. |
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| available on all discs. |
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| Clean the disc. |
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| The disc is dirty. |
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| The Search feature is not working. |
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| Some discs have sections that do not |
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| This is normal on some discs. |
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| The unit does not start playback. |
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| allow searching. |
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| Enter your password, and/or change |
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| Rating level set to block the DVD. |
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| the rating level. |
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| DVD not inserted, or inserted |
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| Insert DVD correctly. |
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| A |
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| Make sure to insert a DVD. |
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| The disc is dirty. |
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| Clean the disc. |
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| Some functions do not operate as |
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| Some features and functions are not |
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| This is normal; try another function. |
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| stated. |
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| available on all discs. |
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| Selected language is not being |
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| If the audio or subtitle language does not |
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| This is normal; try another disc. |
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| shown in the subtitles, or spoken. |
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| appear on the disc, then the initial setting |
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| Subtitles are not working properly. |
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| will not be seen/heard. |
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| This is normal; try another disc. |
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| Subtitles appear only when the discs |
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| contain them. |
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| Turn the subtitles on. |
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| The Rating Level password has |
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| Subtitles not turned on. |
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| Password forgotten. |
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| The default password is "1234". If you |
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| been forgotten. |
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| changed and forgot it, contact customer |
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| service at the number listed on the back |
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| cover of this manual. |
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19
