Service and Support
Troubleshooting the LabelMANAGER PC
Your LabelMANAGER PC has been designed to perform to the highest standards. However, if you experience difficulties when operating the printer, try to determine the problem by checking the information provided in this section.
The status light is not green
The table below shows the status light conditions and the action that will correct the problem.
Color | Meaning | Action |
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Green | Normal state | No action. |
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Solid Red | USB connection | Make sure the USB cable is tightly connected to the printer and |
| not detected | the USB port. If using an unpowered USB hub, you may not |
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| have enough power available. Try using a powered USB hub. |
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Flashing Red | Motor is jammed | Remove the tape cassette. |
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| Make sure tape and ribbon are taut. |
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Alternating Red | Communications | Unplug the power cable from the printer. |
and Green | Error | Wait 10 seconds and reconnect the power cable. |
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No Light | No power | Make sure the power cable is tightly connected to the printer |
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| and plugged into a powered outlet. |
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LabelMANAGER PC is not printing
Check the following:
•The AC adaptor is properly connected to the unit, plugged into the wall outlet, and the status light is green.
•The USB cable is properly connected to the unit and the PC.
•The tape cassette is installed correctly.
LabelMANAGER PC has poor print quality
Check the following:
•The tape cassette is installed correctly.
•The print head is clean. See “Cleaning the LabelMANAGER PC” on page 17.
•The tape cassette color setting matches the tape cassette in the printer. See “Tape Cassette Color Setting” on page 14.
Tape is jammed
If the tape appears jammed, do the following:
1Carefully lift out the tape cassette and remove the jammed tape.
2Turn spool clockwise to tighten.
3Cut off excess label tape.
4Refit or replace tape cassette.
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