Troubleshooting
Review the following possible solutions if you encounter a problem while using your labelmaker.
Problem/Error Message | Solution | |
No display | • Ensure the labelmaker is turned on. | |
| • | Replace discharged batteries. |
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Poor Print Quality | • | Replace discharged batteries. |
| • Ensure label cassette is installed properly. | |
| • Clean the print head. | |
| • Replace the label cassette. | |
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Printing | No action required. | |
| Message disappears when printing is finished. | |
Too many characters | Delete some or all of the buffer text. | |
Exceeded maximum number of characters in buffer. |
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Too many lines | Select another format. | |
Exceeded maximum number of lines allowed. |
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Insert Tape Cassette | Insert a new label cassette | |
Label cassette missing or empty. |
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Battery low | Replace batteries. | |
Batteries almost discharged. |
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Tape Jam | • Remove jammed label and replace label cassette. | |
Motor is stalled due to label jam. |
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Set
•Following this message, a
•Adjust the
•Select a narrower font size.
If you still need assistance, contact DYMO Customer Support. Refer to Contacting Customer Support at the back of this User Guide to locate the contact number for your country.
Documentation Feedback
We are constantly working to produce the highest quality documentation for our products. We welcome your feedback.
Send us your comments or suggestions about our user guides. Please include the following information with your feedback:
•Product name, model number, and User Guide page number
•Brief description of instructions that are inaccurate or unclear, areas where more detail is needed, and so on We also welcome your suggestions about additional topics you would like to see covered in the documentation. Send email messages to: documentation@dymo.com
Please keep in mind that this email address is only for documentation feedback. If you have a technical question, please contact Customer Support.
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