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Dynex DX-NRUTER Internet, Solution:, 4Try shutting down and restarting your computer, Problem: The Setup Assistant cannot connect my router to the

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58	Troubleshooting

Problem: The Setup Assistant cannot connect my router to theInternet.

Solution: If the Setup Assistant is not able to connect your router to the Internet, check the following items:

To solve the problem:

1Use the troubleshooting suggestions within the Setup Assistant.

2If your ISP requires a user name and password, make sure that you have typed in your user name and password correctly. Some user names require that the ISP’s domain be at the end of the name. For example: myname@myisp.com. The @myisp.com part of the user name may need to be typed as well as your user name.

If you continue to have no Internet connection, see “Manually configuring network settings” on page 46 for an alternate setup method.

Problem: The Setup Assistant completed installation, but my Web browser doesn't work.

I am unable to connect to the Internet. My router’s modem LED is off and the internet LED is blinking.

Solution: If you cannot connect to the Internet, the MODEM led is off, and the internet LED is blinking, the problem may be that your modem and router are not connected properly.

To solve the problem:

1Make sure that the network cable between the modem and your router is connected. The cable should be connected to your router’s modem port and to the network port on your modem.

2Unplug the cable or DSL modem from its power outlet for three minutes. After three minutes, plug the modem back into its power outlet. This may force the modem to properly recognize your router.

3Unplug the power to your router, wait 10 seconds, and then reconnect the power. This will cause your router to reattempt communication with the modem. If the modem LED on your router is not lit after completing these steps, contact Dynex Technical Support.

4Try shutting down and restarting your computer.

Contents

DX-NRUTER Contents Introduction Benefits of a home network Advantages of a wireless network Product features Package contents System requirements Setup Assistant software system requirements Components indicating your router is ready for use Off—Routeris off Blinking Green—Routeris booting up Solid Green—Routeris ready Lights to indicate that WPS has been activated Back panel ports - Blue numbered LEDs on the front of your router Reset button custom password Setting up your wireless router Modem requirements Setup assistant Hardware connections Running the Setup Assistant Naming your network Internet Troubleshooting the setup To troubleshoot the setup: To use the optional assistance to connect to other computers: Connecting computers wirelessly Connecting computers with wired cables Next Wireless security setup a.Find your wireless network and connect to it b.When prompted, enter the phrase you created above Alternative setup method Using the Web-BasedAdvanced User Interface Home button Help button—The Help button gives you access to your router’s help pages Help button Configure your router for connection to your Internet Service Provider (ISP) To configure your router with the settings that your ISP gave you: Connection Type If your ISP gave you DNS settings, click Change WAN MAC Address MAC address or clone the current computer's MAC address through this link Setting your Internet Service Provider (ISP) connection type to static IP Setting your ISP connection type to PPPoE Your connection type is PPPoE if: You have to Service Setting custom Domain Name Server (DNS) settings Configuring your WAN Media Access Controller (MAC) address To clone your MAC Address: Clone To enter a specific MAC Address: Using the Web-BasedAdvanced User Interface Viewing the LAN settings Changing LAN settings Viewing the DHCP Client List page Configuring the wireless network settings Changing the Wireless Channel Extension channel Changing the wireless network name (SSID) Using the wireless mode switch 802.11n&802.11g&802.11b Using the bandwidth switch 20MHz only 20MHz-onlyoperation might solve some wireless problems 20MHz/40MHz auto Using the Broadcast SSID feature Using Wi-FiProtected Setup Wi-FiProtected Setup (WPS)—Enabledor Disabled —Enabled or Disabled Manual Configuration WPA2 Requirements Setting WPA/WPA2-Personal(PSK) To set up WPA/WPA2: After you set up your router, click Security Setting WPA Security To set WPA-PSKsecurity: . This setting will have to be identical on the clients that you set up Security Mode Using the Access Point mode To use the Access Point mode: Use as access point Wireless > Use as Access Point 3 Set your IP settings to match your network, then click Apply Changes Setting MAC Address Control Note: This list applies only to wireless computers Setting up an Allow Access list To set up an Allow Access list: Allow Configuring the firewall •IP Spoofing •Land Attack Ping of Death (PoD) •Denial of Service (DoS) •IP with zero length Configuring Internal Forwarding settings To enter settings into the virtual server: Setting Client IP filters To restrict Internet access to a single computer: Enter Both Block To set up a DMZ for a computer: Using Dynamic DNS Setting up your router’s Dynamic DNS Update Client To set up your router’s Dynamic DNS Update Client: 1 Select DynDNS as the DDNS Service WAN ping blocking To turn off the ping response Utilities tab Restart Router File Download 5When the save is complete, you will see the following window 6Click Close. The configuration is now saved Restoring a previous configuration This option will let you restore a previously saved configuration To restore a previously saved configuration: Updating the firmware To search for and download a new version of the firmware: Under the Utilities Firmware Update To update your router’s firmware: On the Firmware Update Browse Browse to the firmware file you downloaded, then select the file by The firmware update is complete Changing system settings Setting or changing the Administrator Password Changing the Login Time-Outsetting Setting the time and time zone Enabling remote management Enabling/Disabling Network Address Translation (NAT) Note: This feature should only be modified by advanced users ADMINISTRATOR PASSWORD Enabling/Disabling UPnP Manually configuring network settings Your network adapter(s) are now configured for use with your router Windows TCP/IP settings tab, then click OK Mac OS up to To manually configure network adapters in Mac OS up to 9.x: Pull down the Apple menu. Select Control Panels 5Close the window. If you made any changes, the following window appears 6Click Save System Preferences Recommended Web browser settings To change settings in Internet Explorer 4.0 or higher: Start your Web browser. Open the Tools Internet Options Internet Options LAN Settings Preferences Troubleshooting Placement of your router for optimal performance 3. Cordless phone placement Try moving cordless phones away from your router and your •If necessary, consider switching to a 900 MHz or 5 GHz cordless phone 4.Choose the “quietest” channel for your wireless network 5. Secure connections, VPNs, and AOL Problem: Setup Assistant CD does not automatically start To solve the problem: 2Double-clickthe CD drive containing the Setup Assistant Software CD Problem: The Setup Assistant cannot find my router Problem: The Setup Assistant cannot connect my router to the Internet 1Use the troubleshooting suggestions within the Setup Assistant 4Try shutting down and restarting your computer Technical Support Problem: The Setup Assistant completed, but my Web browser doesn’t work Problem: I can’t connect to the Internet wirelessly 1Look at the lights on your router. They should be as follows: •The “router” LED should be on •The “modem” light should be on, and not blinking •The “internet” LED should be on, and not blinking Problem: My wireless network performance is inconsistent Data transfer is sometimes slow Signal strength is poor I am having difficulty establishing and/or maintaining a Virtual Private Network (VPN) connection 1Log into your router Encryption 4Select 128-bitWEP from the drop-downmenu For example: C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bitkey 3 Under Data Encryption, select WEP Under , select 5Type your WEP key in the Network key box For example: C3030FAF4BB2C3D44BC3D4E7E4 = 128-bitkey Properties Supported Operating Systems: •Windows XP Professional •Windows XP Home Edition To enable WPA-PSK(no server): 1. In systems running Windows XP, click What's the difference between 802.11g and draft 802.11n Wireless Technology Up to 54 Mbps Frequency Legal notices FCC Statement •Reorient or relocate the receiving antenna •Increase the separation between the equipment and receiver •Consult the dealer or an experienced technician for help RSS 210 statement One-YearLimited Warranty