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Troubleshooting

Problem: I can’t connect to the Internet wirelessly.

Solution: If you are unable to connect to the Internet from a wireless computer, do the following.

To solve the problem:

1Look at the lights on your router. They should be as follows:•The “router” LED should be on.•The “modem” light should be on, and not blinking.•The “internet” LED should be on, and not blinking.•The “Wireless” light should be on, and not blinking.

2Open your wireless utility software by clicking the icon in the system tray at the bottom, right-hand corner of the screen.

The exact window that opens will vary depending on the model of wireless card you have; however, any of the utilities should have a list of Available Networks—those wireless networks it can connect to.

3Does the name of your wireless network appear in the results?

•Yes, my network name is listed—Go to the troubleshooting solution titled “I can't connect to the Internet wirelessly, but my network name is listed.”

•No, my network name is not listed—Go to the troubleshooting solution titled “I can't connect to the Internet wirelessly, and my network name is not listed.”

Problem: I can't connect to the Internet wirelessly, but my network name is listed.

Solution: If the name of your network is listed in the Available Networks list, follow the steps below to connect wirelessly.

To solve the problem:

1Click the correct network name in the Available Networks list.

2If the network has security (encryption) enabled, you will need to enter the network key. For more information regarding security, see “Changing system settings” on page 44.

Within a few seconds, the tray icon in the lower, right corner of your screen should turn green, indicating a successful connection to the network.

Problem: I can't connect to the Internet wirelessly, and my network name is not listed.

Solution: If the correct network name is not listed under Available Networks in the wireless configuration utility, attempt the following troubleshooting steps:

To solve the problem:

1Temporarily move your computer, if possible, 5 to 10 feet away from your router. Close the wireless configuration utility, and reopen it. If the correct network name now appears under Available Networks, you may have a range or interference problem. See the suggestions discussed in “Placement of your router for optimal performance” on page 55.