Dynex DX-NRUTER Solution:, Technical Support, Problem: The Setup Assistant completed, but my Web browser doesn’t work

Troubleshooting 59

Problem: The Setup Assistant completed installation, but my Web browser doesn’t work.

I am unable to connect to the Internet. The router’s modem led is on and the internet LED is blinking.

Solution: If you cannot connect to the Internet, the modem LED is on, and the internet LED is blinking, the problem may be that your connection type may not match the ISP’s connection.

To solve the problem:

1If you have a static IP address connection, your ISP must assign you the IP address, subnet mask, and gateway address. See “Alternative setup method” on page 16 for details on changing this setting.

2If you have a PPPoE connection, your ISP will assign you a user name and password and sometimes a service name. Make sure that your router’s connection type is configured to PPPoE and the settings are entered properly. Refer to “Alternative setup method” on page 16 for details on changing this setting. You may need to configure your router to meet the specific requirements of your ISP.

If you are still unable to access the Internet after verifying these settings, contact Dynex

Technical Support.Problem: The Setup Assistant completed, but my Web browser doesn’t work.

I am unable to connect to the Internet. The modem LED on my router is blinking and the internet LED is solid.

Solution: If the modem LED is blinking and the internet LED is solid, but you are unable to access the Internet, there may be third-party firewall software installed on the computer attempting to access the Internet. Examples of third-party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and Norton Personal Firewall.

If you do have firewall software installed on your computer, make sure that you properly configure it. You can determine if the firewall software is preventing Internet access by temporarily turning it off. If, while the firewall is disabled and Internet access works properly, you will need to change the firewall settings to function properly when it is turned on.

Refer to the instructions provided by the publisher of your firewall software for instructions on configuring the firewall to allow Internet access.

If you are still unable to access the Internet after disabling any firewall software, please contact Dynex Technical Support.