Electrolux EOK86030 user manual Guarantee/Customer Serv- ice, Belgium

76 electrolux guarantee/customer service

Guarantee/Customer Serv- ice

Belgium

DECLARATION OF GUARANTEE TERMS. Our appliances are produced with the great- est of care. However, a defect may still occur. Our consumer services department will repair this upon request, either during or after the guarantee period. The service life of the appli- ance will not, however, be reduced as a re- sult.

This declaration of guarantee terms is based on European Union Directive 99/44/EC and the provisions of the Civil Code. The statutory rights that the consumer has under this legis- lation are not affected by this declaration of guarantee terms.

This declaration does not affect the vendor's statutory warranty to the end user. The appli- ance is guaranteed within the context of and in adherence with the following terms:

1.In accordance with provisions laid down in paragraphs 2 to 15, we will remedy free of charge any defect that occurs within 24 months from the date the appliance is de- livered to the first end user.

These guarantee terms do not apply in the event of use for professional or equivalent purposes.

2.Performing the guarantee means that the appliance is returned to the condition it was in before the defect occurred. Defec- tive parts are replaced or repaired. Parts replaced free of charge become our prop- erty.

3.So as to avoid more severe damage, the defect must be brought to our attention immediately.

4.Applying the guarantee is subject to the consumer providing proof of purchase showing the purchase and/or delivery date.

5.The guarantee will not apply if damage caused to delicate parts, such as glass (vitreous ceramic), synthetic materials and rubber, is the result of inappropriate use.

6.The guarantee cannot be called on for mi- nor faults that do not affect the value or the overall reliability of the appliance.

7.The statutory warranty does not apply when defects are caused by:

–a chemical or electrochemical reaction caused by water,

–abnormal environmental conditions in general,

–unsuitable operating conditions,

–contact with harsh substances.

8.The guarantee does not apply to defects due to transport which have occurred out- side of our responsibility. Nor will the guar- antee cover those caused by inadequate installation or assembly, lack of mainte- nance or failure to respect the assembly instructions or directions for use.

9.Defects that result from repairs or meas- ures carried out by people who are not qualified or expert or defects that result from the addition of non-original accesso- ries or spare parts are not covered by the guarantee.

10.Appliances that are easy to transport may be delivered or sent to the consumer serv- ices department. Home repairs are only anticipated for bulky appliances or built-in appliances.

11.If the appliances are built-in, built-under, fixed or suspended in such a way that re- moving and replacing them in the place where they are fitted takes more than half an hour, the costs that result therefrom will be charged for. Connected damage caused by these removal and replacement operations will be the responsibility of the user.

12.If, during the guarantee period, repairing the same defect repeatedly is not conclu- sive, or if the repair costs are considered disproportionate, in agreement with the consumer, the defective appliance may be replaced with another appliance of the same value.

In this event, we reserve the right to ask for a financial contribution calculated accord- ing to the length of time it has been used.

13.A repair under guarantee does not mean that the normal guarantee period will be extended nor that a new guarantee period begins.

14.We give a twelve month guarantee for re- pairs, limited to the same defect.