Before You Call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE | POSSIBLE CAUSE/SOLUTION | |
Range is not level. | Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust | |
| leveling legs at base of range until the oven rack is level. | |
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| Be sure floor is level and is strong and stable enough to adequately support range. | |
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| If floor is sagging or sloping, contact a carpenter to correct the situation. | |
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| Kitchen cabinet alignment may make range appear unlevel. Be sure cabinets are | |
| square and have sufficient room for range clearance. | |
Cannot move appliance easily. Appliance must be accessible for service.
Cabinets not square or are built in too tightly. Contact builder or installer to make appliance accessible.
Carpet interferes with range. Provide sufficient space so range can be lifted over carpet.
Oven control beeps and displays any F code error (for example F11).
Electronic control has detected a fault condition. Press CLEAR/OFF to clear the display and stop beeping. Reprogram oven. If fault recurs, record fault number. Press CLEAR/ OFF and contact a Servicer.
| Surface element too hot or not hot enough. | Incorrect control setting. Make sure the correct control is on for the element to be used. | ||
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| Surface element does not heat. | Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavyweight | ||
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| cookware. Flat pans heat better than warped pans. Cookware materials and weight of | ||
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| the material affect heating. Heavy and | ||
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| lightweight pans heat unevenly, foods may burn easily. | ||
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| No power to the appliance. Check steps under "Entire Appliance Does Not Operate" in | ||
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| this Before You Call checklist. | ||
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| Incorrect control setting. Make sure the correct control is set for the surface element to | ||
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| be used. | ||
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| Entire appliance does not operate. | Make sure cord/plug is plugged correctly into outlet. Check circuit breakers. | ||
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| Service wiring is not complete. Contact your appliance Servicer for assistance. | ||
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| Power outage. Check house lights to be sure. Call your local electric company for | ||
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| service. | ||
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ESEC displays “ - - “ message. | The ESEC Control will display “ - - “ in the digital display windows indicating that the | |||
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| ESEC has a “Lockout” condition. This condition is normal when setting for a Self- | ||
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| Clean mode. Wait for the | ||
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| instructions to unlock the oven door see the | ||
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| Care Manual. | ||
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ESEC displays other “F” messages with numbers.
The ESEC control constantly monitors the internal circuitry as well as several circuits to insure they are all operating correctly. If at any time one of these systems fails, the ESEC will immediately stop the current operation and flash an error code. Turn all the surface control knobs to the OFF position. If the error did not clear, record the “F” number error and contact your appliance Servicer for further assistance.
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