v
IntelliTouch 10-Year Warranty. . . . . . . . . iii
Chapter 1
IntelliTouch Technology . . . . . . . . . . . . 1-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
The IntelliTouch Touchscreen . . . . . . . . . . . . . . 1-2
The IntelliTouch Controller. . . . . . . . . . . . . . . . . 1-3
Driver Software . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Agency Approvals. . . . . . . . . . . . . . . . . . . . . . . 1-4
Chapter 2
Component Installation. . . . . . . . . . . . . 2-5
Safety Information . . . . . . . . . . . . . . . . . . . . . . . 2-5
Work Area. . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
Protective Clothing . . . . . . . . . . . . . . . . . . . . 2-6
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Design Considerations for CRTs and LCDs . . .2-6
Bezel Design . . . . . . . . . . . . . . . . . . . . . . . . 2-7
CRT Integration . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Safety Information . . . . . . . . . . . . . . . . . . . . 2-8
Definition of Terms:. . . . . . . . . . . . . . . . . . . . 2-9
Suggested Tools. . . . . . . . . . . . . . . . . . . . . .2-9
Summary of Installa tion Steps . . . . . . . . . . 2-10
Incoming Inspection . . . . . . . . . . . . . . . . . . 2-11
Unpacking the Touchscreen. . . . . . . . .2-11
Testing the Monitor . . . . . . . . . . . . . . . .2-11
Disassembling the Monitor . . . . . . . . . . . . .2-11
Remove the Back Case . . . . . . . . . . . . . 2-12
Discharge the CRT . . . . . . . . . . . . . . . .2-12
Remove the Electronic Chassis. . . . . . .2-13
Remove the CRT . . . . . . . . . . . . . . . . . .2-15
Verify Touchscreen Fit . . . . . . . . . . . . . . 2-16
Attaching the Touchscreen . . . . . . . . . . . . . 2-18
Spacing the CRT from the Bezel . . . . . . . .2-20
Installing the Controller . . . . . . . . . . . . . . . .2-21
Internal Serial Controller (2500S) . . . . .2-22
External Serial Con troller. . . . . . . . . . . . 2-25
Internal USB Controller (2500U) . . . . . .2-27
Routing the Touchscreen Cables . . . . . . . .2-29
Reassembling the Monitor . . . . . . . . . . . . .2-29
Sealing the Monitor . . . . . . . . . . . . . . . . . . . . . 2-30
Sealing Material Selec tion . . . . . . . . . . . . .2-31
System Evaluation . . . . . . . . . . . . . . . . . . .2-31
LCD Integration . . . . . . . . . . . . . . . . . . . . . . . . 2-32
Safety Information. . . . . . . . . . . . . . . . . . . 2-32
Summary of Installation Steps. . . . . . . . . . 2-33
Unpacking the Touchscreen . . . . . . . . . . . 2-33
Testing the Monitor . . . . . . . . . . . . . . . . 2-3 3
Disassembling the LCD Monitor . . . . . . . . 2-34
Definition of Terms . . . . . . . . . . . . . . . . 2-34
Tools and Equipment . . . . . . . . . . . . . . 2-35
Required Parts for Serial Connection. . 2-35
Required Parts for USB Connection. . . 2-35
Optional Parts for Serial Connection. . . 2-36
Optional Parts for USB Connection . . . 2-36
Notes on Disassembling the Monitor. . . . . 2-36
Removing the Rear Case . . . . . . . . . . . . . 2-37
Removing the LCD . . . . . . . . . . . . . . . . . . 2-37
Determining Touchscreen Fit. . . . . . . . . . . 2-38
Mounting the Touchscreen. . . . . . . . . . . . . 2-39
Sealing. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41
Spacing the LCD from the Bezel. . . . . . . . 2-41
Installing the Controller . . . . . . . . . . . . . . . 2-42
Internal Serial Controller (2500S). . . . . 2-42
Internal USB Controller (2500U). . . . . . 2-43
Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44
Parasitic Tap of 5Vdc . . . . . . . . . . . . . . 2-44
Parasitic Tap of 7-30Vdc (DC to DC
converter) . . . . . . . . . . . . . . . . . . . . . . . 2-45
Modifying the Case for Serial Output. . . . . 2-46
Modifying the Case for USB Output. . . . . . 2-46
Re-assembling the Displ ay . . . . . . . . . . . . 2-47
Appendix A
Troubleshooting Guide. . . . .A-49
The Troubleshooting Process. . . . . . . . . . . . . A-49
Display Problems . . . . . . . . . . . . . . . . . . . . . . A-50
Software Troubleshooting . . . . . . . . . . . . . . . . A-50
Video Alignment Problems . . . . . . . . . . . . A-51
Hardware Troubleshooting . . . . . . . . . . . . . . . A-51
Serial Controller . . . . . . . . . . . . . . . . . . . . . A-52
Using the COMDUMP Utili ty. . . . . . . . . A-52
2500S Controller Protocol . . . . . . . . . . . . A-53
A-4002 Controller Protocol . . . . . . . . . . . A-53
RS-232 Connections. . . . . . . . . . . . . . . A-54
Power Connections. . . . . . . . . . . . . . . . A-55
Touchscreen and Touchscreen Cables. . . . . . A-56
IC1 Cable . . . . . . . . . . . . . . . . . . . . . . . A-57
EC2 Cable. . . . . . . . . . . . . . . . . . . . . . . A-57
Table of Conten ts