Chapter 5: Technical Support

If you are experiencing trouble with your tablet, refer to the following suggestions.

If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service.

Solutions to Common Problems

Problem

Suggested Troubleshooting

 

 

The Tablet does not respond when

Check that the AC/DC power adapter kit is

properly connected or that the battery is charged.

turning on the system.

Verify the AC power source is functioning.

 

 

 

Tablet does not respond with charged

Remove the battery, wait 1 minute, reinstall

battery or AC/DC power adapter kit

battery, and try again.

connected

 

 

 

 

If the Power Status LED is blinking, the tablet may

Monitor display is blank.

be in SLEEP mode. Press the power button to

 

see if the image reappears.

 

 

Technical Assistance

Visit http://www.elotouch.com/Support/TechnicalSupport/default.asp for technical support.

Refer to the last page of this user manual for Elo contact information worldwide.

User Manual: Elo® Tablet SW602113 Rev C, Page 49 of 59

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Elo TouchSystems SW602113 manual Technical Support, Solutions to Common Problems, Technical Assistance

SW602113 specifications

The Elo TouchSystems SW602113 is a highly versatile and innovative touchscreen solution designed to cater to a wide range of applications across various industries. Known for its robust construction and advanced touch technologies, this product stands out in the ever-evolving world of interactive displays.

One of the main features of the SW602113 is its multi-touch capability, enabling users to interact with the screen using multiple fingers simultaneously. This functionality is particularly beneficial for applications requiring collaborative efforts, such as educational environments, retail settings, and interactive kiosks. The touch response is swift and accurate, ensuring a smooth user experience that enhances engagement.

The SW602113 employs Elo's patented IntelliTouch technology, which is characterized by its exceptional surface durability. This technology utilizes a proprietary glass construction that not only provides superior optical performance but also protects against scratches and harsh environmental conditions. As a result, the display can withstand heavy usage and maintain its visual clarity over time.

Characterized by its sleek and modern design, the Elo TouchSystems SW602113 integrates seamlessly into any setting. It features a slim profile, allowing it to fit well in space-constrained areas without compromising on functionality. Additionally, the display is available in various sizes, making it adaptable to different requirements and preferences.

Connectivity is another highlight of the SW602113, offering multiple input options including USB and HDMI. This flexibility allows users to connect a range of devices, enhancing its utility for business presentations, digital signage, and interactive displays. With built-in speakers, it also caters to multimedia applications, delivering audio alongside visual content.

Elo's commitment to reliability is evident in the SW602113’s design, which includes an integrated solid-state controller that enhances performance and ensures longevity. Furthermore, the product is compatible with various operating systems, providing versatility in terms of application and software development.

In conclusion, the Elo TouchSystems SW602113 is a powerful touchscreen solution that combines advanced technology, durable construction, and user-friendly features. Whether used in retail, healthcare, education, or any other sector requiring interactive engagement, it delivers a high-quality performance that meets the demands of modern users while ensuring exceptional durability and reliability. Its multi-touch capability, impressive connectivity options, and sleek design make it a standout choice in the competitive market of touchscreen solutions.