Troubleshooting

Thin Web Server

Symptom

1.Thin Web server (TWS) does not turn ON.

2.Thin Web Server keeps rebooting.

NOTE: You should hear a series of beep sounds to indicate the TWS is scanning. When it completes the process you will hear a ring sound similar to a cell phone ring.

3.Corrupted 72E IP address list after downloading 72E list at TSSP.

4.No response from TWS after power is applied. Normally you should hear a beep sound to indicate that the system is scanning for ASCO device.

Possible Problem

Corrupted usercfg.bin

Corrupted _72Ebin file.

TWS is not rebooting..

Possible	Action	Prevention
Cause	Action	Prevention
Cause
.	– Check if you have the correct power supply.
	– Make sure the plug is connected properly to the supply
	outlet.
– Interrupted	a. Connect a PS2 keyboard to the TWS.	– Make sure that the version of
configuration	b. At the next reboot, press the u key intermittently.	the TSSP and TWS firmware
upload.	c. When you hear a ring sound, this will indicate that the	are the same.
– TSSP and TWS	usercfg.bin file of the TWS has been erased.	– Unload old version of the
versions	d. You should then reset the TWS mnually from here.	TSSP you’re your computer
mismatch.	e. Once it reboots, rerun your TSSP, check all your settings	first, then install the new
	and download again.	version before using it with
	f. Reset the TWS after download.	the TWS.
	g. Repeat steps b – f if necessary until symptom is resolved.	– Make sure to allow the
	NOTE: If sympton persists after repeating this procedure	system to complete the
	several times, the TWS may be damaged. Contact ASI for	down-load process before
	service.	doing any tasks.
Interrupted	a. Connect a PS2 keyboard to the TWS.	Make sure to allow the system
configuration	b. At the next reboot, press the e key intermittently.	to complete the down-load
upload.	c. When you hear a ring sound, this will indicate that the	process before doing any tasks.
	_72Ebin. file of the TWS has been erased.
	d. You should then reset the TWS mnually from here.
	e. Once it reboots, rerun your TSSP, check all _72E record
	settings and download again to the TWS.
	f. Reset the TWS after download.
	g. Repeat steps b – f if necessary until symptom is resolved.
	NOTE: If sympton persists after repeating this procedure
	several times, the TWS may be damaged. Contact ASI for
	service.
– Hard disk	– Power fluctuation.	Call ASI for assistance.
damaged in	– Incorrect supply applied to TWS.
TWS from
mishandling.

–Disk file corruption from incomplete file transfer / upward.

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Emerson 5500 SERIES, A5510 installation manual Thin Web Server Troubleshooting

Models: 5500 SERIES A5510

Thin Web Server