Thin Web Server | Troubleshooting |
Symptom
7.TWS booted but cannot communicate to any remote _72E.
8.TWS reports communication error.
9.TWS email date and time received are incorrect.
Possible Problem TWS is not connected to
LAN.
72Es are not connected to the LAN.
Devices were not properly connected to the TWS. System DST, date, and time are not properly setup.
Possible | Action | Prevention | |
Cause | |||
|
| ||
– Check first if any client | – Run your TSSP, and verify saved 72E | – Make sure the TWS and all the | |
station within the LAN can | record lists. Make sure the addresses | remote 72Es are configured | |
communicate with the | you assigned in the list are addresses | properly. They should have TCP | |
TWS. User can try to ping | given to you by the LAN administrator. | settings assigned by the LAN | |
the TWS from the client | These addresses are the actual addresses | administrator. | |
station. If you get no | used by the remote 72Es the TWS will | – Follow Installation Manual 381333- | |
response, solve this address | be communicating to. | 238 to configure the Acc. 72Es. | |
problem before proceeding. | – After every upload, make sure to | – Confirm every 72E record before | |
– If your client station is able | download the configuration to make | uploading it to the TWS. | |
to ping the TWS, then you | sure the data was uploaded properly to | – Use the correct TSSP version for | |
might need to rerun your | the TWS. | the TWS. The TSSP and TWS | |
TSSP and try downloading | – Make sure that after every download to | firmware versions must be the | |
from the 72E list records. | reset the TWS for a fresh restart. | same. | |
Make sure there are | – You can use a client station within the |
| |
uploaded 72E IP addresses | LAN to verify the presence of the TWS |
| |
to the TWS. | and the remote 72Es. You can do this |
| |
– The 72Es that the TWS is | by pinging each of them through the |
| |
attempting to talk to are not | ping utility in DOS. Those that do not |
| |
configured properly to the | reply are the ones that cannot |
| |
LAN and may be connected | communicate within the LAN. |
| |
to a different LAN. | – For 72Es not responding from your ping |
| |
– If the TWS and the 72Es | request from a client station, you can |
| |
are connected locally | revisit their configuration and confirm |
| |
through a hub, make sure | their settings. |
| |
the hub is powered ON and | – Make sure to call ASI for assistance |
| |
can support 10/100 Mbps | when symptoms become apparent and |
| |
devices. | conditions worsen. |
| |
Same as item 6 | Same as item 6 | Same as item 6 |
– Forgot to setup the DST and | – Set the DST and system date and time | – The first time you configure the |
system time. | accordingly. | TWS, make sure to check and |
– Incorrect DST setting. |
| apply correct DST, sytem date, and |
|
| time. |
|
| – Make a monthly check for the |
|
| system data and time through |
|
| system configuration page to |
