Closed Caption Problem | Possible Remedy |
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My TV is showing captions | • You are watching a live broadcast and spelling errors made by the |
that are misspelled. | • closed captioning production company may pass through uncorrected. |
| • A prerecorded program will not show any misspelled words because |
| • of the normal time available for editing the captions. |
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My TV will not show the text | • Captions that are delayed a few seconds behind the actual dialogue |
in its entirety or there is a delay of | • are common for live broadcast. Most captioning production companies |
what is being said. | • can display a dialogue to a maximum of 220 words per minute. If a |
| • dialogue exceeds that rate, selective editing is used to insure that the |
| • captions remain |
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My captions are scrambled with | • Interference caused by building, power lines, thunderstorms, etc. |
white boxes on the TV screen. | • may cause scrambled or incomplete captions to appear. |
My program guide listed a TV show | • Broadcasters may at times use a time compression process to the |
as being closed captioned but none | • actual program so that additional advertising time can be given. |
of the captions were displayed. | • Since the decoder cannot read the compressed information, |
| • captions will be lost. |
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My TV screen shows a black box | • You are in the TEXT mode. Select CAPTION mode or CAPTION |
on certain channels. | • [OFF]. |
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