Enterasys Networks 6H308-24, 6H308-48 manual Management User’s Guide for instructions

Troubleshooting Checklist

Table 4-2 Troubleshooting Checklist (Continued)

Problem	Possible Cause	Recommended Action
Cannot contact	IP address not assigned.	Refer to the MATRIX E7 Series and
the module		SmartSwitch 6000 Series Modules Local
through in-band		Management User’s Guide for the IP address
management.		assignment procedure.
	Port is disabled.	Enable port. Refer to the MATRIX E7 Series
		and SmartSwitch 6000 Series Modules Local
		Management User’s Guide for instructions
		to enable/disable ports.
	No link to device.	Verify that all network connections between
		the network management station and the
		module are valid and operating.
		If the problem continues, contact Enterasys
		Networks for technical support.
Port(s) goes into	Loop condition detected.	Verify that Spanning Tree is enabled. Refer
standby for no		to MATRIX E7 Series and SmartSwitch 6000
apparent reason.		Series Modules Local Management User’s
		Guide for the instructions to set the type of
		STA.
		Review the network design and delete
		unnecessary loops.
		If the problem continues, contact Enterasys
		Networks for technical support.
User parameters	Position of Mode switch	Reenter the lost parameters as necessary.
(IP address,	(7), NVRAM Reset, was	Refer to MATRIX E7 Series and SmartSwitch
Device and	changed sometime before	6000 Series Modules Local Management
Module name,	either cycling power or	User’s Guide for the instructions to
etc.) were lost	pressing the RESET	configure the device through Local
when the module	button, causing the	Management.
power was cycled	user-entered parameters to	If the problem continues, contact Enterasys
or the front panel	reset to factory default
		Networks for technical support.
RESET button	settings.
was pressed.	Clear NVRAM was set
	through Local
	Management.

4-6Troubleshooting