Troubleshooting Checklist
4.2TROUBLESHOOTING CHECKLIST
If the module is not working properly, refer to Table
Table
Problem | Possible Cause | Recommended Action |
|
|
|
All LEDs are | Loss of power. | Ensure that the module was installed |
OFF. |
| properly according to the installation |
|
| instructions in Chapter 3, and that the host |
|
| chassis is powered properly. |
|
|
|
No Local | Autobaud is enabled, but | Press ENTER (RETURN) (may take up to |
Management | the baud rate has not yet | four times). |
Password screen. | been detected. |
|
|
|
|
| Incorrect terminal setup. | Refer to the MATRIX E7 Series and |
|
| SmartSwitch 6000 Series Modules Local |
|
| Management User’s Guide for proper setup |
|
| procedures. |
|
|
|
| Improper console cable | Refer to Appendix A for proper COM port |
| pinouts. | pinouts. |
|
|
|
| Corrupt firmware image, | If possible, attempt to download the image to |
| or hardware fault. | the module again. Refer to Section B.2 for |
|
| instructions to clear NVRAM. |
|
|
|
Cannot navigate | Improper Community | Refer to the MATRIX E7 Series and |
beyond Password | Names Table. | SmartSwitch 6000 Series Modules Local |
screen. |
| Management User’s Guide for the |
|
| Community Names Table setup. |
|
| If the Community Names have been |
|
| forgotten, refer to Section B.2 for |
|
| instructions on how to set the mode switch to |
|
| reset the Community Names to their default |
|
| values. |
|
|
|
Troubleshooting
