Getting Help, Support@enterasys.com | Enterasys Networks C2RPS-SYS

Getting Help

For additional support related to the devices or this document, contact Enterasys Networks using one of the following methods:

World Wide Web	http://www.enterasys.com/support
Phone	603-332-9400
	1-800-872-8440 (toll-free in U.S. and Canada)
	For the Enterasys Networks Support toll-free number in your country:
	http://www.enterasys.com/support/gtac-all.html

Internet mail	support@enterasys.com
	To expedite your message, please type [C-SERIES]in the subject line.

To send comments or suggestions concerning this document to the Technical Publications Department:

techpubs@enterasys.com

To expedite your message, please include the document Part Number in the email message.

Before contacting Enterasys Networks for technical support, have the following information ready:

•Your Enterasys Networks service contract number

•A description of the failure

•A description of any action(s) already taken to resolve the problem (e.g., changing mode switches, rebooting the unit, etc.)

•The serial and revision numbers of all involved Enterasys Networks products in the network

•A description of your network environment (layout, cable type, etc.)

•Network load and frame size at the time of trouble (if known)

•The device history (i.e., have you returned the device before, is this a recurring problem, etc.)

•Any previous Return Material Authorization (RMA) numbers

SecureStack C2 Installation Guide 1-5

Enterasys Networks C2RPS-SYS manual Getting Help, Support@enterasys.com