Enviro C-10637, 50-1096 owner manual Trouble Shooting, BV only

Trouble Shooting

Problem	Possible Cause	Solution
Spark will not arc	Defective piezo ignitor	• Check connections to ignitor.
to the pilot after		• If ignitor connections are good but no spark, replace
repeatedly pressing		ignitor.
the spark ignitor
	Broken spark electrode	• Check for broken ceramic insulation, replace electrode if
		broken.
	Mis-aligned spark electrode	• If spark is not arcing from electrode to pilot, loosen the
		screws on the pilot base, adjust and tighten.
Pilot will not remain	Problem with thermocouple	• Check for proper connection of the thermocouple to the
lit	circuit	rear of the valve. If loose, fully tighten.
		• Check pilot for full flame impingement around
		thermocouple. If flame is too small, check gas pressure,
		adjust pilot rate screw, check pilot head for damage.
		• Check thermocouple voltage at valve. It must be greater
		than 5 mV. If low, replace thermocouple.
	Air in gas line (pilot dies	• Bleed line.
	while knob is depressed)	• Check gas line pressure.
		• Contact dealer.
Burners will not	Problem with thermopile	• Check gas line pressure .
remain lit	circuit	• Check for flame impingement on thermopile. If low, see
		“Pilot will not remain lit”.
		• Check thermopile for minimum of 300 mV when burner is
		switched on.
		• Check wiring to thermostat for breaks.
		BV ONLY:
		• Check for spillage at draft hood that may trip spill switch
Flame lifting	Leak in vent pipe	• Check for leaks in vent connections.
	Improper vent configuration	• Check vent configuration with manual.
	Terminal may be	• Check to see if terminal is on correctly.
	recirculating flue gases	• May need to install high wind termination cap.
		• Contact dealer.
Glass fogs up	Normal Condition: after the appliance warms up the glass will clear.
	**Due to additives in gas, glass may get hazy during operation**
	Clean as needed
Blue Flames	Normal during start up: flames will yellow as the fireplace heats up.
	May have too many embers on burner.
Flames are burning	Flame impingement	• Check log positioning.
“dirty” or sooting		• Increase primary air by opening the venturi shutter and/or
		by opening the vent restrictor.
		See also “Burners will not remain lit.”
Remote control	Problem with the remote	• One or more of the batteries are dead. See remote control
doesn’t work		instructions.
	Problem with fireplace	• The on/off switch is turned to OFF.
		• The gas control valve is turned to PILOT or OFF.
		• The pilot has gone out.
BV ONLY:	• Air tight house.	• Supply make up air to the unit.
Insufficient air for	• A vacuum in room due to
combustion	other air-moving device.

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