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Epson 1200U Where To Get Help, EPSON Technical Support

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Where To Get Help

EPSON Technical Support

EPSON provides technical assistance through electronic support services and automated telephone services 24 hours a day. The following tables list the contact information:

Electronic support services

Service	Access

World Wide Web	From the Internet, you can reach EPSON’s Home Page at
	http://www.epson.com.

EPSON Internet FTP	If you have Internet FTP capability, use your Web browser (or
Site	other software for FTP downloading) to log onto
	ftp.epson.com with the user name anonymous and your
	e-mail address as the password.

EPSON Forum on	Members of CompuServe can type GO EPSON at the menu
CompuServe®	prompt to reach the Epson America Forum. For a free
	introductory CompuServe membership, call (800) 848-8199
	and ask for representative #529.

Automated telephone services

Service	Access

EPSON	For pre-recorded answers to commonly asked questions about
SoundAdviceSM	EPSON products 24 hours a day, seven days a week, call
	(800) 922-8911.

EPSON FaxAdviceTM	Access EPSON’s technical information library by calling
	(800) 922-8911. You must provide a return fax number to use
	this service.

EPSON Referral	For the location of your nearest Authorized EPSON Reseller or
Service	Customer Care Center, call (800) 922-8911.

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Contents

EPSON Perfection 1200U and 1200U PHOTO P L A N Y O U R SELECT AN IMAGE TO SCAN S C A N DETERMINE WHAT THE FINAL OUTPUT WILL BE Copyright Notice Trademarks Contents A COMPLETE SCANNING SOLUTION SETTING UP YOUR SCANNER SCANNING FROM START TO FINISH ADVANCED SCANNING VIEWING YOUR ELECTRONIC MANUALS SCANNER MAINTENANCE USING THE OPTIONAL EQUIPMENT USING THE PERFECTION 1200U PHOTO PROBLEMS? NEED HELP SPECIFICATIONS INDEX A Complete Scanning Solution About Your Scanner About Your Software About Your Documentation Year 2000 Ready System Requirements Macintosh ■iMac™ or Power Macintosh® G3 with built-inUSB port ■System 8.1 or later (iMac), System 8.5.1 or later (Power Macintosh G3) ■Available USB port or hub connection ■32MB RAM (64MB recommended) ENERGY STAR Compliance Important Safety Instructions Page Page Setting Up Your Scanner Unpack Your Scanner Choose a Good Place for Your Scanner Unlock the Scanner Connect the Scanner to Your Computer Power On Your System Install the Scanner Software Uncheck the and CD-ROMdrive options and check 5.Click Next to continue with the driver installation Depending on your system, you may be asked to insert the Windows 8. Click OK to register the calibration setting 9.Click Finish to exit the Add New Hardware Wizard If You’re Using a Macintosh If you see the following message, click OK and continue with step 3. Double-clickthe When the Scanner Software Installation screen appears, click When the EPSON TWAIN 4U Installer screen appears, click Page Install the Creative Software and Electronic Manuals Click the button at the bottom of the window.) Some applications include the option to install Adobe Acrobat Reader Scanning from Start to Finish Using the Start Button Creating an Illustrated Document 3. Press the scanner’s ]Start button Page By default, EPSON TWAIN 4 places all new scans in the PageManager 11. Save this new file in your application and close PageManager Scanning and Retouching a Photo 2.Close the scanner cover Page Page When the Advanced EPSON TWAIN window appears, the scanner ■Set the Image Type to Color Photo, which sets the scanner to capture colors ■When you’re finished selecting settings, click the Scan button In Windows, once EPSON TWAIN 4 scans the image, click the button. When the dialog box appears, type a filename for the image in the text box, and click Adding a Scanned Photo to a Document Using Drag and Drop Using Copy and Paste Page Advanced Scanning Scanning with EPSON TWAIN Placing Your Original Document scanning a transparency, the optional transparency unit should be installed and turned on 3. Close the scanner cover slowly. Be careful not to move the document Using EPSON TWAIN 2.One of the EPSON TWAIN windows appears on top of your graphics application Setting Up PageManager for Start Button Scanning option.) Follow the instructions in these sections to set up the Scan Buttons: ■“Assigning a Destination to the Start Button” below ■“Adding a Destination to the Scan Buttons Palette” on page Assigning a Destination to the Start Button Adding a Destination to the Scan Buttons Palette Open the File menu and select Type a name for the icon in the Name field. On a Macintosh, click If the If you checked the checkbox in step 5, the PageManager scan settings become active If these settings are active 8.When you’re finished adding programs or devices, click OK Selecting Scan Button Settings Launching Scanning Jobs with Scan Buttons Selecting Advanced TWAIN Settings Page Recommended Settings Tips for Getting the Best Scan Scaling (Resizing) Images One-TouchScanning Printing Scanned Images with Optimal Color in Windows (Windows) menu Viewing Your Electronic Manuals Copying a Manual to Your Hard Drive Navigating a Manual Scanner Maintenance Identifying Scanner Parts Removing the Scanner Cover Reattaching the Scanner Cover Transporting the Scanner Cleaning the Scanner Cleaning the Paper Path Guide Removing the Paper Path Guide 1.Turn off the scanner 2.Disconnect the cable and remove the ADF 3.Gently pull out the paper support 5.Gently pull the two white hooks Cleaning the Paper Path Guide Attaching the Paper Path Guide Using the Optional Equipment Transparency Unit Installing the Transparency Unit Follow the steps below to install the transparency unit on the scanner 1.Make sure the scanner is turned off 3.Make sure the document table glass is clean and dust free Loading Transparencies Loading 35 mm Negative or Positive Film Insert a strip of film in the 35 mm film holder, base side facing down Loading Brownie Size Film Loading Slides and Film Directly on the Document Table 3.Close the transparency unit Auto Document Feeder Unpacking the Auto Document Feeder Installing the Auto Document Feeder 1.Make sure your scanner is turned off 3.Make sure the document table is clean and dust free Loading Paper into the Auto Document Feeder Check the following before feeding a document into the feeder: ■Ink on the document is dry ■The document has no holes and is not ripped or wrinkled ■The document has no folds closer than 0.2 inch (5 mm) from its edge ■The document is not a multi-partform or bound Loading Documents Manually You can load documents manually even when the ADF is installed Be sure to select Flatbed in the Document Source settings in EPSON TWAIN Page Using the Perfection 1200U PHOTO Installing EPSON Instant Photo Print Using EPSON Instant Photo Print In Windows, click , then choose For the Macintosh, open the folder, then double-click Placing Film and Photos ■Photos (reflective material) ■35 mm Film Set the film in the film holder facing down ■35 mm Slides Loading Paper in Your EPSON Printer Scanning and Printing Follow the steps below to scan and print 1. Click the button for the type of original you have placed on the scanner 2. Click the button for the type of paper you loaded in the printer Select the size of your original and the layout you want to use from the list 4. Specify the number of copies you want to print in the Number of copies box If you want to view a preview of how your image will print, click the 6. Click the Print icon to start scanning and printing Page Problems? Need Help Light and Buttons Scanner Light Problems and Solutions If the scanner lid seems “loose” If you’re having trouble scanning while using the optional equipment ■Make sure the unit is completely closed If you need to remove jammed paper from the auto document feeder 4.If paper is still jammed inside the mechanism, open the cover to remove it Software Problems If you can’t open the EPSON TWAIN driver (Windows) or EPSON TWAIN 4 (Macintosh) If the scanner software doesn’t work properly Page Scanning Problems If your scanned image is blurred or distorted ■Make sure the document table glass is clean Make sure the scanner is not tilted or placed on an unstable or uneven surface If your image scans at an angle If the edges of the document are not scanned If the color is patchy or distorted at the edges of the image If the colors in the image look too dark or odd ■Make sure your software settings are correct for your document type If straight lines in the image are jagged The image does not look the same as the original A line of dots is always missing in the scanned image A line of dots always appears in the scanned image If the printed image is larger or smaller than the original size Your image cannot be printed or the printout is garbled Color of negative film preview images looks odd Make sure the narrow window at the top of the transparency unit is not covered Where To Get Help To speak to a technical support representative, dial (310) 974-1970(U.S.) or Before you call, please have the following information ready: ■Product name (EPSON Perfection 1200U) ■Product serial number (located on the back of the scanner) Software Technical Support Specifications Scanner Specifications Page Transparency Unit Specifications Auto Document Feeder Specifications Page Page Index Page Page Page FCC Compliance Statement Declaration of Conformity We: Located at: 20770 Madrona Avenue MS: B2-11 Declaration of Conformity