7-2Troubleshooting

If this happens:

Try this:

 

 

Your printout has horizontal

• Make sure your paper is loaded with the printable side in the correct orientation.

or vertical banding.

The printable side should be face-down in the tray or front manual feed slot; face

 

up in the rear manual feed slot.

 

• Make sure the Media Type setting for your print job matches the paper you’re

 

using and the paper tray levers are set correctly. See Chapter 2 for more

 

information.

 

• Run a cleaning cycle. See page 6-1for instructions.

 

• Align the print head. See page 6-7for instructions.

 

• Check the Ink Out light to see if one of the cartridges is low on ink; then replace

 

the cartridge. See page 6-5for instructions.

 

• Try using Automatic mode. See page 3-2(Macintosh) or page 4-1(Windows) for

 

instructions.

 

 

Your printout is faint,

• Make sure the Media Type setting for your print job matches the paper you’re

blurry, or grainy, or colors

using and the paper tray levers are set correctly. See Chapter 2 for more

are incorrect or missing.

information.

 

• Make sure your paper is loaded with the printable side facing the correct way. The

 

printable side should be face-down in the trays or front manual feed slot; face-up

 

in the rear manual feed slot.

 

• Make sure the paper is not damp or damaged in any way.

 

• Try using Automatic mode, setting the Quality/Speed slider to Quality, make

 

sure the Ink setting is set to Color for color images, and your application is set for

 

color printing. See page 3-2(Macintosh) or page 4-1(Windows) for instructions.

 

If you’re printing a high-resolution image, also turn off PhotoEnhance and check

 

if you’re using a special effect that alters image colors, such as Sepia.

 

• Run a cleaning cycle. See page 6-1for instructions.

 

• Check the Ink Out light to see if one of the cartridges is low on ink; then replace

 

the cartridge. See page 6-5for instructions.

 

• Align the print head. See page 6-7for instructions.