7-6Troubleshooting

Solving Paper Problems

You can avoid most paper handling problems by doing the following:

• Use smooth, high-quality papers designed for ink jet printers, and make

 

 

sure they meet the specifications in Appendix A.

 

• Make sure the paper is dry and flat before loading it.

 

• Follow all loading and handling instructions included with the paper

 

 

and in Chapter 2.

 

If you have problems with paper feeding, paper jams, or ejected paper, check

 

here for solutions.

 

 

If this happens:

Try this:

 

 

Paper doesn’t feed correctly

Remove the stack of paper from the tray, and check that the paper:

from one of the paper trays,

•

Isn’t curled or creased.

or more than one sheet feeds

 

 

at a time.

•

Isn’t too thick or thin (see Appendix A).

 

•

Isn’t overloaded in the feeder. See Chapter 2 for guidelines.

 

•

Isn’t stuck together.

 

•

Isn’t jammed inside the printer. If the Paper Out light is flashing, paper may be

 

 

jammed. See page 2-10.

 

Then reload the paper, making sure that:

 

•

The edge guides fit the paper’s width snugly, but not too tight.

 

• You fan the paper stack and tap it on a flat surface to even the edges.

 

• You load paper in the appropriate paper path. See Chapter 2 for guidelines.

 

• You use a support sheet under the paper stack, if necessary. See page 2-3for

 

 

guidelines.

 

 

 

Single sheets don’t feed from

•

Make sure the paper isn’t too thick or too thin, curled, or folded.

one of the manual feed slots.

• Make sure you insert the sheet into the slot until it meets resistance.

• Make sure the correct Paper Source setting is selected in your printer software. See Chapter 3 (Macintosh) or Chapter 4 (Windows) for instructions.