Where To Get Help

EPSON Technical Support

EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:

Service

Access

 

 

World Wide Web

From the Internet, you can reach EPSON Support at

 

http://support.epson.com. At this site, you can download

 

drivers and other files, look at documentation such as product

 

brochures and user manuals, and access troubleshooting

 

information.

 

 

EPSON Internet

If you have Internet FTP capability, use your Web browser (or

FTP Site

other software for FTP downloading) to log onto ftp.epson.com

 

with the user name anonymous and your e-mail address as the

 

password.

 

 

EPSON E-mail

To receive technical advice through e-mail, go to

Technical Support

http://support.epson.com and complete the form under the

 

troubleshooting tab, as requested.

 

 

Automated

A variety of automated help services are available 24 hours a

Telephone Services

day, seven days a week. To use these services, you must have a

 

touch tone telephone and call (800) 922-8911.

 

 

To speak to a technical support representative, dial (562) 276-4382 (U.S.) or

(905)709-3839 (Canada), 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll or long distance charges may apply.

Before you call, please have the following information ready:

■Product name (EPSON Perfection 640U)

■Product serial number (located on the back of the scanner)

■Proof of purchase (such as a store receipt) and date of purchase

■Computer configuration

■Description of the problem

54 Problem Solving