Problems and Solutions
Below are some troubleshooting tips if you have any problems setting up your printer, installing software, getting good print quality, feeding paper, or other problems.
Setup and Software Installation Problems
The printer makes noise after ink cartridge installation.
■The first time you install ink cartridges, the printer must charge its ink delivery system for a couple minutes. Wait until charging finishes (the Ppower light stops flashing) before you turn off the printer or it may charge improperly and use excess ink the next time you turn it on. If the printer stops moving or making noise, but the Ppower light is still flashing after 5 minutes, turn off the printer. If the light is still flashing when you turn it back on, see “Where To Get Help” on page 55.
■Make sure the ink cartridge clamps are locked down completely and that no packing material remains in the printer. Turn off the printer, wait a moment, then turn it back on to clear the error.
■Close your other applications, including any screen savers and virus protection software and install again.
■If your printer icon (SP 780) doesn’t appear in the Macintosh Chooser, you may have too many items in the Chooser. Delete any unused items and check the Chooser again.
■Make sure that the Universal Serial Bus Controller is working properly in Device Manager; see your computer documentation. If it is not working, contact your computer dealer.
■If you see an error message or the software doesn’t install correctly on Windows 2000 or Windows NT, you may not have software installation privileges.
■In Windows 2000, don’t select Block under Control Panel> System> Hardware> Driver Signing; select Ignore or Warn instead.
You’re having problems installing the printer software.
■Make sure your printer is turned on and the printer cable is securely connected at both ends. Then carefully follow the installation instructions on the Start Here sheet. Also make sure your system meets the requirements beginning on page 57.
■If you’re printing over a network, see your electronic Reference Guide for instructions on configuring your printer for use on a network.
48