Problems with Paper Feeding

Too many copies are printing.

Make sure that neither the Copies setting in your printer software, nor the Copies setting in your application is set for multiple copies.

Paper doesn’t eject fully or is wrinkled.

If the paper doesn’t eject fully, you may have set the wrong paper size. Press the b maintenance button to eject the paper. Then select the correct paper size in your application or printer software.

If it’s wrinkled when it ejects, the paper may be damp or too thin.

Paper doesn’t feed correctly or jams in the printer.

If paper doesn’t feed, remove it from the sheet feeder. Then reload it against the right edge and slide the left edge guide against the other side.

If paper jams, turn off your printer, open the cover, and remove any paper that’s inside, including any small pieces that may have torn off. Carefully reload paper and press the b maintenance button.

If multiple pages feed at once, remove the sheet feeder and fan the edges of the stack to separate the sheets. Then carefully reload it.

If your paper loads incorrectly or jams frequently:

Use new, smooth, high-quality paper, loaded printable side up.

Don’t load paper above the arrow mark on the left edge guide.

Place the paper against the right edge and slide the left edge guide against it, but not too tightly.

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