Where To Get Help

If you need help with your printer or its software, including EPSON Software Film Factory, see the contact information below. For help with other photo software included on the printer software CD-ROM, see page 56 for contact information. If you need help using other software with an EPSON product, see the documentation for that software for technical support information.

EPSON Technical Support

EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:

Service

 

Access

 

 

 

World Wide Web

 

From the Internet, you can reach EPSON Support at

 

 

http://support.epson.com. At this site, you can download

 

 

drivers and other files, look at product documentation, access

 

 

troubleshooting information, and receive technical advice

 

 

through e-mail.

 

 

 

Automated

 

A variety of automated help services are available 24 hours a

Telephone Services

 

day, seven days a week. To use these services, you must have

 

 

a touch tone telephone and call (800) 922-8911.

 

 

 

To speak to a technical support representative, dial:

■U.S.: (562) 276-7296, 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Saturday

■Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday through Friday

Toll or long distance charges may apply.

Before you call, please have the following information ready:

■Product name (EPSON Stylus Photo 780)

■Product serial number (located on the back of the printer)

■Proof of purchase (such as a store receipt) and date of purchase

■Computer configuration

■Description of the problem

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