Clearingl i Paper Jams

paper path

paper cassette

multipurpose tray

When a paper jam occurs, the printer stops and displays a message on the control panel. The table below lists the error messages and tells you where to check for jammed paper:

Message

Description

Action

 

 

 

Feed Jam

Paper is jammed in one of the

Check the following areas and clear jammed paper

 

feed areas.

if necessary: standard cassette, multipurpose tray,

 

 

paper path, large capacity paper unit.

 

 

 

Paper Jam

Paper is jammed at the fuser unit.

Clear the fuser unit.

 

 

 

Exiting Paper Jam

Paper is jammed in the output area.

Clear the output path cover.

 

 

 

Check OHP Sheet

Transparencies are loaded incorrectly,

Clear the multipurpose tray or paper path.

 

or do not meet printer specifications.

 

 

 

 

If you need to clear a paper jam, follow these guidelines:

■Don’t remove jammed paper by force. Torn paper can be difficult to remove and might cause other paper jams. Pull it gently to avoid tearing.

■If jammed paper is torn and remains in the printer, or if paper is jammed in an area not mentioned below, see “Where to Get Help” in your Printer Guide.

Clearing the paper cassette and paper path

1Pull the paper cassette out slowly until it stops. Remove any jammed paper.

3If paper is still jammed in the printer, pull the multipurpose tray out slowly until it stops. Be careful not to tear any jammed paper.

multipurpose tray

paper path

4Pull out the jammed paper from the bottom of the paper path. Then push in the tray firmly.

2Replace the paper in the cassette and close it.

5

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