Software Problems

If you are having trouble with an application program, try the following solutions:

1.If the application program does not start, check that you are following the correct procedure for starting the program, and that it is installed correctly. If the program is stored in a directory on the hard disk drive, make sure you are working in or specifying the correct directory. If you are using a program on a diskette, make sure you have inserted the correct diskette in the drive.

2.Your computer can run at either High speed (33 MHz) or Low speed (8 MHz). While almost all programs work properly at the faster speed, some must run at the slower speed. Check your software manual to see if this is the case, and change the CPU speed if necessary. See “Changing the CPU Speed” in Chapter 3 for instructions.

3.If you have entered an MS-DOS command that you want to stop, there are special key commands you can use to tell MS-DOS to stop what it is doing. These methods may also work in your application programs:

Hold down

and press

Hold down

and press

4.An application program can occasionally lock up the computer making it unresponsive to the keyboard. If

your computer does not respond when you type on the keyboard, you can reset it. Press to reset the computer.

5.If resetting the computer doesn’t help, turn off your system, wait five seconds, and then turn it back on. Then you can restart your application program.

A-12 Troubleshooting