Where To Get Help

If you need help with your printer or its software, see the contact information below. For help with any of the creative or Internet applications on the EPSON CD-ROM, see page 42 for contact information.

EPSON Technical Support

EPSON provides technical assistance through electronic support services and automated telephone services 24 hours a day, as listed below:

Electronic support services

Service

Access

 

 

World Wide Web

From the Internet, you can reach EPSON’s Home Page at

 

http:/ /www.epson.com.

EPSON Internet

If you have Internet FTP capability, use your Web browser (or other

FTP Site

software for FTP downloading) to log onto ftp.epson.com with the user

 

name anonymous and your e-mail address as the password.

EPSON Download

You can call the EPSON Download Service at (800) 442-2007. Set

Service

your communications software to 8 data bits, 1 stop bit, no parity.

 

Modem speed can be up to 28.8 Kbps.

EPSON Forum on

Members of CompuServe can type GO EPSON at the menu prompt to

CompuServe®

reach the Epson America Forum. For a free introductory CompuServe

 

membership, call (800) 848-8199 and ask for representative #529.

 

 

Automated telephone services

Service

Access

 

 

EPSON SoundAdviceSM

For pre-recorded answers to commonly asked questions about

 

EPSON products 24 hours a day, seven days a week, call

 

(800) 442-2110.

EPSON FaxAdvice™

Access EPSON’s technical information library by calling

 

(800) 442-2110. You must provide a return fax number to use this

 

service.

EPSON Referral Service

For the location of your nearest Authorized EPSON Reseller or

 

Customer Care Center, call (800) 442-2110.

 

 

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