4-3 Maintenance Services

Maintenance services

4-3-1 Ordering notes

When ordering electrical and control equipment (or requesting price estimates), the following general notes are to be observed, unless otherwise specified in the estimation paper, contract paper, catalogs, or specifications.

When the product is delivered, check the contents of the package as soon as possible. Even before inspection, use caution on storing and using the product safely.

4-3-2 Free-of-charge warranty period and scope of warranty

[Free-of-charge warranty period]

(1)This product is covered by a warranty for a period of one year from the date of purchase or 18 months from the date of manufacture described in the nameplate, whichever comes earlier.

(2)This warranty period may not be applied if the operating environment, operating condition, operating frequency, or number of operations affects the operating life of the product.

(3)The warranty period for the product section repaired by Fuji Electric service sector is six (6) months from the date of completion of repair.

[Warranty period]

(1)If a failure judged to be the responsibility of Fuji Electric occurs during the warranty period, the failed section of the product is replaced or repaired on a free-of-charge basis at the site of purchase or delivery of the product. However, the following failures are not covered by this warranty.

•Breakage of or damage to the appearance (case or surface sheet), touch switches, LCD, or other components due to dropping, impact, or mishandling

•LCD or backlight at the end of life

•Fusion of a printed circuit board pattern associated with connection to external devices, or fusion of a pattern in the terminal block or connector section of a printed circuit board caused by short-circuiting of external load circuit

•Overvoltage or different voltage applied due to wiring mistake (power supply terminal, external communication terminal, or other terminal blocks)

•Failure caused by lightning surge

•Failure due to the entry of conductive substances, water, solvent, particles, etc. under inappropriate environmental conditions

•Failure due to inappropriate environmental conditions (e.g. corrosive gas or high humidity)

•Failure due to vibration or impact exceeding the specified level

•Disassembly and modification by the customer or failure obviously resulting from improper handling by the customer

(2)The warranty is limited only to a single purchased product and a single delivered product.

(3)The upper limit of the warranty period is (1). Any damages caused by failures of the purchased product and delivered product (damages to or loss of machinery and equipment, or passive damages) are not covered by this warranty.

[Repair period after production stoppage and supply period of spare parts (maintenance period)]

As for retired models (products), Fuji Electric performs repair work within seven (7) years from the date of retirement. As for major spare parts for repair, Fuji Electric also performs repair work within seven (7) years from the date of retirement. With electronic parts, however, difficulty in procurement or production may be anticipated because of short life cycles and therefore repair or spare parts supply may be difficult even during the warranty period. For details, please contact Fuji Electric sales office or service sector.

4-3-3 Service costs

The price of the product does not include maintenance and servicing costs, such as the cost of dispatching an engineer to the customer. The customer will be charged for actual expenses in the following cases.

(1)Guidance for installation and adjustment, and attendance at a test operation

(2)Maintenance, inspection, adjustment, and repair

(3)Technical guidance and technical education

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