Where to Get Help

Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed below.

Service

Access

 

 

World Wide Web

From the Internet, you can reach Epson

 

Support at http://support.epson.com.

 

At this site, you can download drivers

 

and other files, look at product

 

documentation, access troubleshooting

 

information, and receive technical advice

 

through e-mail.

 

 

Automated

A variety of automated help services are

Telephone

available 24 hours a day, seven days a

Services

week. To use these services, you must

 

have a touch tone telephone and call

 

(800) 922-8911.

 

 

To speak to a technical support representative, dial:

U.S.: (562) 276-4303, 6 AM to 6 PM, Pacific Time, Monday through Friday.

Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday.

Toll or long distance charges may apply.

Before you call, please have the following information ready:

Product name (Epson P-4000)

Product serial number (located on the bottom edge of the P-4000)

Proof of purchase (such as a store receipt) and date of purchase

Description of the problem

You can purchase a replacement Lithium-ion battery (B32B818262) from an Epson authorized reseller. To find the nearest authorized reseller, please call 800-GO-EPSON (800-463-7766). To purchase online, please visit www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for a reseller referral.

Maintenance and Troubleshooting 58