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Epson pro5k, pro5k u1 Diagnosing Problems, Chapter 5: Troubleshooting, •Diagnosing problems, •Solving paper problems, •Improving print quality, •Basic troubleshooting tips

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55-1 Diagnosing Problems

Chapter 5: Troubleshooting

As you use your printer, you may occasionally experience a problem. The first thing you should do is diagnose the problem following the guidelines in this chapter. Then try the most likely solutions until the problem is fixed.

This chapter provides instructions for the following:•Diagnosing problems•Basic troubleshooting tips•Improving print quality•Solving general printing problems•Solving paper problems

Diagnosing Problems

Your EPSON Stylus Pro 5000 proofing system includes a number of ways to help you diagnose problems:

•To identify the most common problems, check the lights on the printer’s control panel. See page 3-1 for instructions. Also, check for error messages on the RIP control panel or in your Fiery Spooler utility. See the RIP Station 5000 User Guide for more information.

•To determine whether the problem is caused by the printer itself, disconnect the printer from the RIP and run a printer check. See page 4-2 for instructions.

•If none of the suggested solutions in this chapter solve your problem, contact EPSON as described under “Where To Get Help” in the Introduction.

Contents

Important Information for EPSON Stylus® RIP Users Printing with Macintosh® Printing in Windows® 95 and Contents About This Supplement Macintosh System Requirements Windows System Requirements Year 2000 Ready Where To Get Help Page Setting Up Your Printer Aligning the Print Head Connecting Your Printer with the EPSON USB/Parallel Adapter Installing Your Software Page Uninstalling Your Software Configuring for a Network Windows 98 Users Setting Up the Host System Setting Up Client Systems Options and Consumables EPSON Professional Quality Media Print Engine Memory Buffer Page EPSON® Stylus® Pro Copyright © 1998 by Epson America, Inc Trademarks tylus are registered trademarks of EPSON SoundAdvice and EPSON FaxAdvice are trademarks of Epson America, Inc General Notice FCC Compliance Statement For United States Users WARNING For Canadian Users Introduction Chapter 1: Setting Up the Printer Chapter 2: Printing on Various Substrates Chapter 3: Monitoring the Printer Chapter 4: Maintaining and Transporting the Printer Chapter 5: Troubleshooting Appendix A: Switching Paper Trays Appendix B: Specifications Page How To Use Your Manuals The Read This First The RS User Guid Using This Electronic support services Energy-savingTips Important Safety Instructions •Keep ink cartridges out of the reach of children •Do not shake an ink cartridge; this can cause leakage Always turn the printer off using the Chapter 1: Setting Up the Printer Unpacking the Printer •In an area with high temperature or humidity •In direct sunlight or dusty conditions NOTE: Be sure to follow the Safety Instructions in the Introduction Installing the Optional Lower Paper Cassette Use the hexagonal wrench that comes with the cassette to tighten the screws Installing the Paper Tray Installing the Ink Cartridges If ink gets on your hands, wash them thoroughly with soap and water If ink gets in your eyes, flush them immediately with water WARNING: To avoid injury, do not reach into the ink cartridge compartments Charging takes about 5 minutes. Do The P Operate light stops flashing when the ink charging process is finished Loading Paper Slide the roller all the way down for any paper other than A3 or ledger Page Make sure the stack lies flat on the bottom of the tray NOTE: Don’t load paper above the arrow mark inside the left edge guide Page Page Release both buttons when the P Operate light comes on Aligning the Print Head For example, pattern #1 above requires alignment Ink out light indicators for vertically aligned pattern The printer returns to the print head alignment mode Chapter 2: Printing on Various Substrates Selecting a Paper Path Substrate sizes and paper paths Setting the Paper Tray Levers Media type lever settings Paper size lever settings Paper Tray Tips Loading Paper in the Optional Lower Tray Using the Front Manual Feed Slot You can load one sheet at a time, with the printable side face-down Using the Rear Manual Feed Slot Always insert the printable side face-up the printer starts to feed it Product codes for EPSON media Paper tray capacities for EPSON media Printing Tips for EPSON Media Paper tray and front manual feed slot: Chapter 3: Monitoring Responding to the Control Panel Lights Monitoring the Printer When the lights on the control panel come on or flash, you need to replace and the appropriate responses: Control panel lights Problem Clearing Paper Jams If you can’t get the jammed paper out, continue following these steps If you can’t get the jammed paper out, follow the next step Page Chapter 4: Maintaining and Transporting the Printer •Running a cleaning cycle •Running a printer operation check •Replacing ink cartridges •Cleaning the paper paths Page Replacing an Ink Cartridge Use only the following EPSON ink cartridges: •Black: S020118 •Cyan: S020147 •Magenta: S020143 Page Page Cleaning the Paper Paths Cleaning the Printer •Don’t touch the gears inside the printer •Be careful not to get water on the printer mechanism or electronic components •Don’t use a hard or abrasive brush Keep the printer cover closed to prevent water from getting inside Transporting the Printer CAUTION: Don’t remove the ink cartridges when the printer is turned on Page Remember to keep the printer level during transport Chapter 5: Troubleshooting This chapter provides instructions for the following: •Diagnosing problems •Basic troubleshooting tips •Improving print quality Improving Print Quality You can often improve print quality by doing the following: Run a cleaning cycle. See page 4-1for instructions Print Mode the type of substrate you’re using. See Chapter 2 for details Your printout is faint blurry, or grainy, or colors • Make sure the Print Mode setting matches the substrate you’re using and the are incorrect or missing Guide for more information Solving General Printing Problems If the printer won’t print, first check that: •The printer is turned on and the P Operate light is on •Paper is loaded in the printer Only the P Operate light Solving Paper or Other Substrate Problems You can avoid most paper handling problems by doing the following: • Make sure the paper or other substrate is dry and flat before loading it Remove the stack of paper from the tray, and check that the paper or other from one of the paper trays substrate: or more than one sheet • Isn’t curled or creased Appendix A: Switching Paper Trays The cover notches should slide easily off the paper tray posts Page Appendix B: Specifications Printing Printing method Paper Paper type Size Paper types Thickness •Special papers distributed by EPSON are usable only under these conditions: Temperature: Humidity: 40 to 60% RH 20 to 60% RH BB-4Specifications Printable areas • Single sheets and ink jet cards NOTE: The maximum printable width is 12.7 inches (416 mm) • Envelopes BB-5Ink Cartridges Ink Cartridges Specification Black (S020118) Cyan, light cyan Magenta, light Mechanical Paper path Paper tray capacity Dimensions • Electrical Environmental Temperature Humidity Safety Approvals Parallel interface Serial interface Back light film, 2-10 to 2-12, B-3 Banding Blurry printouts Cards paper size and media type, 1-1, 2-2 to photo quality ink jet, 2-3, 2-11, B-3 Cleaning Ink cartridges empty, 3-2, 5-4 to 5-5 installing, 1-5 to 1-7 ordering part numbers removing for transportation, 4-8 replacing, 4-3 to 4-5 specifications, B-5 Jammed paper, 3-2 to 3-5, 5-4 to Paper size clearing paper jams, 3-3 to 3-5 extension, 1-10, 2-7 to 2-8 installing levers, setting, 1-13, 2-2 to 2-5 lower paper size and media type cards, 1-1, 2-2 to switching covers, A-1 to A-3 tips