55-4 Troubleshooting

Solving General Printing ProblemsIf the printer won’t print, first check that:The printer is turned on and the P Operate light is on.Paper is loaded in the printer.

The printer is plugged securely into a working electrical outlet that’s not controlled by a switch or timer.

The interface cable is securely connected to the printer and RIP and the RIP is turned on.

If this happens:

Try this:

 

 

Only the P Operate light

• Turn off the printer and RIP, disconnect the cable, and run a printer check. See

is on, but nothing prints.page 4-2 for instructions.

 

• If the printer sounds like it’s printing, but nothing prints, run one or more

 

cleaning cycles. See page 4-1 for instructions. If the printer still doesn’t print,

 

replace the ink cartridges as described on page 4-3.

 

• Try printing from a different application.

 

 

All three paper lights are• Check for jammed paper following the instructions on page 3-3.
flashing.• If the paper path cover on the back of the printer is open, close it.

 

 

 

Either or both [ paper tray

• Make sure your Print Mode and Paper Size settings match the substrate loaded

lights are flashing.

in the tray. You can’t print if the lever settings and print option settings for a

 

print job don’t match, unless the levers on the tray or trays are set to Other.

 

 

One of the [ paper tray• Load paper or other substrate in the corresponding tray (or make sure the
lights is on.substrate is loaded correctly).

 

• Make sure the tray is correctly installed.

 

 

The Z manual feed light is

• Insert paper or other substrate in one of the manual feed slots. The light comes

on.on when the slot is selected in your print options, but paper is not loaded.